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How Has the CFPB Helped Consumers?

By Elizabeth Ridlington
Policy Analyst

The Consumer Financial Protection Bureau has helped consumers reclaim billions of dollars lost through unfair financial practices. As of the end of 2016, the CFPB had returned more than $11.8 billion to 29 million customers.

Some recent 2017 examples of the CFPB’s work protecting consumers include:

  • The CFPB ordered the credit reporting companies Equifax, TransUnion and Experian to pay $26 million in restitution and penalties for misrepresenting how their credit scores are used. The credit reporting companies had told consumers that the credit scores they saw were the same as what were sold to lenders, though that wasn’t true, impeding consumers’ ability to understand lenders’ decisions. The credit bureaus engaged in other misleading practices, too.
  • Mortgage lenders and servicers and real estate agents were ordered to pay nearly $4 million in fines for illegally steering home buyers to particular mortgage lenders on the basis of kickbacks and fees between the companies and agents.
  • The CFPB required CitiMortgage and CitiFinancial Services to pay an estimated $29 million in penalties and refunds to consumers who were struggling to keep their homes. The companies failed to tell consumers about all programs to help them keep their homes, and also engaged in deceptive practices by sending consumers “a letter demanding dozens of documents and forms that had no bearing on the application or that the consumer had already provided.”

You can learn more about the types of problems consumers have with financial institutions by reading U.S. PIRG Education Fund’s analysis of complaints about credit bureaus and mortgage companies

DEFEND THE CFPB

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