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The biggest credit card complaint: your bill

Billing disputes, interest rate issues and fraud concerns are the most frequent complaints filed by credit card users, according to a new report issued this week by the Public Interest Research Group. The consumer advocacy organization examined all 175,000 complaints filed with the Consumer Financial Protection Bureau (CFPB) since it began taking complaints in 2011, including 29,000 filed against credit card issuers, to determine the ranking.

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News Release | U.S. PIRG | Budget

A Step In The Right Direction: Appropriations Bill Roots Out Some Waste, but Doesn’t Do Enough To Protect Public Priorities and End Special Interest Handouts

Statement of U.S. PIRG Tax and Budget Associate Jaimie Woo on the Bipartisan Omnibus Appropriations Bill passed by the House of Representatives. 

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Media Hit | Budget

Congress Sheds Light On Government Waste

The House Oversight and Government Reform Committee discussed ways to reduce government waste at a hearing Thursday, with a group of think tanks offering recommendations that ranged from cutting military programs to stopping aid to states.

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News Release | U.S. PIRG Education Fund | Consumer Protection

Report: Capital One Most-Complained-About Credit Card Company

WASHINGTON – Consumers file more complaints about Capital One than any other credit card company, according to a report released today by U.S. PIRG Education Fund. The report, which looked at data from the Consumer Financial Protection Bureau’s (CFPB) public Consumer Complaints Database, also found that consumers in the District of Columbia and Delaware are most likely to file credit card complaints.

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Federal Consumer Agency Ponders Its Next Crusades

The Consumer Financial Protection Bureau, which has already overcome considerable political resistance, has managed to pack some punches in the last few months on behalf of the purchasing public it represents.[...] Ed Mierzwinski, consumer program director at the United States Public Interest Research Group, said this might be the single most important issue on the agency’s agenda. “The biggest thing we are hoping for in 2014 is to finish or at least make major progress with the arbitration rule and ban forced arbitration in consumer contracts,” he said. “In many of these cases you are ripped off for $10 or $100 each. But millions of consumers are ripped off. That’s why we think it’s a very big deal.”

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News Release | U.S. PIRG | Financial Reform

Senate Moves Toward Confirmation of CFPB Director Cordray

Today’s expected confirmation of Richard Cordray to head the CFPB for a full term is good news for consumers, and for firms that want to play fair in the financial marketplace.

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News Release | U.S. PIRG | Food

Ag Subsidies Pay for 20 Twinkies per Taxpayer, But Only Half of an Apple Apiece

Federal subsidies for commodity crops are subsidizing junk food additives like high-fructose corn syrup at a rate that would buy 20 Twinkies for each taxpayer every year, according to U.S. PIRG's new report, "Apples to Twinkies 2013." Meanwhile, subsidies for fresh fruits and vegetables would buy just one half of an apple per taxpayer per year. These subsidies are part of the Farm Bill that expires in September.

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News Release | U.S. PIRG | Health Care

Twenty Top Generic Drugs Delayed By Industry Payoffs

Americans with cancer, heart disease, epilepsy and other conditions have been forced to pay an average of 10 times more than necessary for at least 20 blockbuster drugs, according to a report released today by Community Catalyst and U.S. PIRG.

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News Release | U.S. PIRG | Food

House Poised to Approve Bill Continuing Giant Giveaways to Big Agribusiness

U.S. PIRG urges the House to vote NO on the Farm Bill scheduled to be voted on today. Like the Senate’s Farm Bill, this legislation would keep the gravy train flowing for big agribusiness, locking in their unjustified corporate handouts for the next five years.

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News Release | U.S. PIRG | Higher Ed

Statement on Today’s Senate Vote on Student Loan Interest Rates

Today, a minority in the Senate succeeded in blocking legislation to reverse the doubling of interest rates on subsidized Stafford loans for students who need to borrow for college this fall. There’s still time to reverse the rate increase for incoming students. Returning the rate to 3.4 percent is a vital first step to avoid further raising the cost of college for more than seven million students this year.

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Report | U.S. PIRG Education Fund | Consumer Protection

Trouble In Toyland 2006

The 2006 Trouble in Toyland report is the 21st annual Public Interest Research Group (PIRG) survey of toy safety. This report provides safety guidelines for parents when purchasing toys for small children and provides examples of toys currently on store shelves that may pose potential safety hazards. This year, we focused on four categories of toys: toys that may pose choking hazards, magnetic toys, toys that are excessively loud, and toys that contain potentially toxic chemicals.

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Report | U.S. PIRG Education Fund | Democracy

The Wealth Primary

Our analysis of Federal Election Commission (FEC) campaign finance data for the 2006 primary elections shows that money played a key role in determining election outcomes and that most campaign contributions came from a small number of large donors.

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Report | CALPIRG Education Fund | Tax

Sunshine for California

Corporate tax avoidance leaves taxpaying households to pick up the tab for funding highways, schools, and other public structures. Much of the indirect costs of aggressive tax avoidance are also borne by investors who are unaware of these risky schemes. And everybody suffers when corporate profitability is determined by opportunities for tax evasion rather than efficiency or innovation.

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Report | CALPIRG Education Fund | Budget

Sunshine for California

Corporate tax avoidance leaves taxpaying households to pick up the tab for funding highways, schools, and other public structures. Much of the indirect costs of aggressive tax avoidance are also borne by investors who are unaware of these risky schemes. And everybody suffers when corporate profitability is determined by opportunities for tax evasion rather than efficiency or innovation.

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Report | U.S. PIRG Education Fund | Higher Ed

Student Debt and Consumer Costs in the Minneapolis-St. Paul Area

Student loan debt is rising faster than the cost of living or health care costs. Between 1993 and 2004, the average debt for college graduates with loans increased by 107% to $19,200. At the same time, in the Minneapolis-St. Paul area, the cost of living increased by 35%, and health care costs (including insurance, drugs and medical care) increased by 58%.

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Blog Post | Consumer Protection

NY Investigates Banks "Forcing" Consumers To Buy Overpriced Mortgage Insurance | Ed Mierzwinski

It's called force-placed insurance for a reason. Your mortgage lender buys it for you and you are forced to pay for it, even if it isn't the best deal for you. When lenders purchase a product to "benefit" consumers, they often have numerous incentives to make the more expensive, not less-expensive, choice due to what's called reverse competition. That's a bad deal for you and a bad deal for the economy, but a good deal for the kind of sordid crony capitalism that relies on kickbacks, not better products. Fortunately, the New York Department of Financial Services (both banking and insurance) and the CFPB are both taking a deep dive into the forced-place-insurance mess.

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Blog Post | Consumer Protection

JP Morgan Chase Losses Could Speed Volcker Rule, Slow Other Rollbacks | Ed Mierzwinski

The silver lining in the JP Morgan Chase gambling (they call it "hedging") losses now predicted to reach $3-5 billion, not just $2 billion, is that Congress has slowed misguided efforts to slow or repeal important reforms to derivatives trading. Also, you can "like" or comment on my recent debate position  over at US News and World Report urging the Federal Reserve to use this latest big bank mess to implement a strong Volcker rule against risky bank betting with other people's money.

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Blog Post | Consumer Protection

JP Morgan Chase: $2 Billion Debacle Shows It May Be Too Big To Manage | Ed Mierzwinski

Last week the nation's largest -- and to date least vulnerable to attack for stupid bank tricks  -- bank, JP Morgan Chase, lost two billion dollars in a very bad derivatives bet. Now Chase's until-now-Teflon-coated CEO Jamie Dimon faces increased scrutiny over his own and his firm's loud and arrogant opposition to the Volcker rule and exchange trading of derivatives -- two Dodd-Frank Wall Street reforms not yet implemented due to the obstinacy of bankers like him that might have prevented the loss. The episode also raises the question: Are the big banks too big to manage?

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Blog Post | Public Health

Medical Implant Recalls Raises Questions about 510K Review Process. | Nasima Hossain

Medical devices can range from bandages and medical clamps to surgical mesh and hip replacements. The medical devices industry is a $100 billion-a-year industry and works aggressively with the FDA to push thousands of devices onto the market every year.

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Blog Post | Consumer Protection

Overdraft bill to end $35 cup of coffee and other bank reform highlights | Ed Mierzwinski

Yesterday, U.S. PIRG joined U.S. Rep. Carolyn Maloney (NY) and other leading members in front of the U.S. Capitol to introduce the Overdraft Protection Act of 2012. Also this week, the Consumer Financial Protection Bureau described its proposal to simplify mortgage points and fees. Click read more to find about these and other important financial stories this week.

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Priority Action

The overuse of antibiotics on factory farms is threatening these lifesaving antibiotics. Call on the Obama administration to put an end to the worst practices. 

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