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The biggest credit card complaint: your bill

Billing disputes, interest rate issues and fraud concerns are the most frequent complaints filed by credit card users, according to a new report issued this week by the Public Interest Research Group. The consumer advocacy organization examined all 175,000 complaints filed with the Consumer Financial Protection Bureau (CFPB) since it began taking complaints in 2011, including 29,000 filed against credit card issuers, to determine the ranking.

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News Release | U.S. PIRG | Budget

A Step In The Right Direction: Appropriations Bill Roots Out Some Waste, but Doesn’t Do Enough To Protect Public Priorities and End Special Interest Handouts

Statement of U.S. PIRG Tax and Budget Associate Jaimie Woo on the Bipartisan Omnibus Appropriations Bill passed by the House of Representatives. 

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Media Hit | Budget

Congress Sheds Light On Government Waste

The House Oversight and Government Reform Committee discussed ways to reduce government waste at a hearing Thursday, with a group of think tanks offering recommendations that ranged from cutting military programs to stopping aid to states.

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News Release | U.S. PIRG Education Fund | Consumer Protection

Report: Capital One Most-Complained-About Credit Card Company

WASHINGTON – Consumers file more complaints about Capital One than any other credit card company, according to a report released today by U.S. PIRG Education Fund. The report, which looked at data from the Consumer Financial Protection Bureau’s (CFPB) public Consumer Complaints Database, also found that consumers in the District of Columbia and Delaware are most likely to file credit card complaints.

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Federal Consumer Agency Ponders Its Next Crusades

The Consumer Financial Protection Bureau, which has already overcome considerable political resistance, has managed to pack some punches in the last few months on behalf of the purchasing public it represents.[...] Ed Mierzwinski, consumer program director at the United States Public Interest Research Group, said this might be the single most important issue on the agency’s agenda. “The biggest thing we are hoping for in 2014 is to finish or at least make major progress with the arbitration rule and ban forced arbitration in consumer contracts,” he said. “In many of these cases you are ripped off for $10 or $100 each. But millions of consumers are ripped off. That’s why we think it’s a very big deal.”

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News Release | U.S. PIRG | Consumer Protection

Selection of New Director for Federal Housing Finance Authority is Opportunity to Protect Consumers

The Federal Housing Finance Authority (FHFA) should be accountable to consumers, taxpayers and Congress as it works to stabilize housing markets. The selection of a permanent FHFA director is an important opportunity to restore this powerful office to a servant of the public, rather than a captured creature of moneyed interests.

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News Release | U.S. PIRG | Higher Ed

Representatives Bass and Courtney Speak on Legislative Solutions to Student Debt Crisis

U.S. Representatives Joe Courtney (CT) and Karen Bass (CA) were joined today by student advocacy groups to highlight legislative solutions to rein in student loan debt. One year ago today, the United States' total amount of student debt crossed the $1 trillion mark.

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News Release | U.S. PIRG | Democracy

U.S. PIRG and 38 others Call for Support of the Shareholder Protection Act

If the Supreme Court is going to say that corporations are people, a proposition with which we completely disagree, then let's at least allow the real people who invest in the corporations to decide whether or not they can spend money on elections.

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News Release | U.S. PIRG | Public Health

Texas Fertilizer Plant Tragedy Reminder of Need for Better Chemical Safety Rules

Wednesday night’s tragedy at the West Fertilizer plant is a catastrophic reminder of the threat posed by hazardous chemicals used in thousands of facilities across the nation, and the need for us to take every step to prevent the recurrence of such tragedies.

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News Release | U.S. PIRG | Public Health

Consumers Need Stronger Public Health Protections to Ensure Compounded Drugs Are Safe

Our drug approval system for medicines manufactured by the pharmaceutical industry and regulated through the Food Drug and Cosmetic Act is the one of the strongest and safest in the world. However, for the last 20 years the rapidly evolving compounding pharmacies industry has been successful in thwarting regulations at every opportunity.

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Report | U.S. PIRG Education Fund | Public Health

Antibiotic Resistance Marker Genes in Genetically Engineered Foods

Many genetically engineered crops on the market currently contain antibiotic resistance marker genes because of the imprecision of the gene insertion process. Scientists use these genes to determine whether a gene has inserted itself into a target organism. As a result of incorporating these antibiotic resistance genes, these crops threaten the already growing problem of antibiotic resistance, which the world medical community acknowledges as a serious public health concern.

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Report | U.S. PIRG | Higher Ed

At What Cost?

As college costs rise many students are turning to working long hours to finance their education. Nearly half of all full-time working students are working enough hours to hurt their academic achievement and the overall quality of their education. At the same time the majority of these students (63%) reported that they would not be able to attend college if they did not work.

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Report | U.S. PIRG Education Fund | Consumer Protection

Deflate Your Rate

An estimated 55-60 percent of Americans carry credit card balances. One recent study found that nearly half of those with balances made just the minimum payment in February 2002.

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Report | U.S. PIRG | Consumer Protection

Industry Associations Oppose Senate Legislation to Prevent "Another Enron"

The Senate should resist industry pressure and take immediate action to protect investors, employees and pensioners from future Enron-like collapses. At a time when we are wondering how Enron could keep so many analysts and accountants in the dark about their balance sheets, we need to re-shine the bright light of public scrutiny on these murky and complex energy derivative transactions.

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Report | U.S. PIRG | Higher Ed

The Burden Of Borrowing

As college costs continue to swell, students are increasingly shouldering high levels of debt to pay for a college education. Thirty-nine percent (39%) of student borrowers now graduate with unmanageable levels of debt, meaning that their monthly payments are more than 8% of their monthly incomes. According to new data from the Department of Education’s National Postsecondary Student Aid Study (NPSAS), not only are the majority of students turning to loans to finance college, but debt levels are also escalating.

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Blog Post | Financial Reform

Consumer news update, some stories I've been following | Ed Mierzwinski

Just a summary of some of what I think are the important consumer news stories of the last week or so, in case you missed any of them.

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Blog Post | Public Health

Food Scare from Eggs Continues | Nasima Hossain

A similar recall of over 2,800 chicken salad sandwiches in North Carolina, South Carolina, and Virginia may also be contaminated with listeria from eggs.

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Blog Post | Consumer Protection

Rep. Keith Ellison: Opposing the CFPB is "nonsense" | Ed Mierzwinski

In less than two minutes, U.S. Rep. Keith Ellison gives a detailed history of the financial crisis and an impassioned defense of the CFPB, calling claims of its Congressional detractors "nonsense." Youtube excerpt from his opening statement at yesterday's House Financial Services Committee's oversight subcommittee hearing on the Consumer Financial Protection Bureau's budget. Ellison: "If your business model is not about bilking consumers,  you have nothing to worry about from the CFPB. But..."

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Blog Post | Consumer Protection

CFPB's Cordray testifies today in House FSC | Ed Mierzwinski

Consumer Financial Protection Bureau director Rich Cordray -- recess appointed by the president on January 4, continues his regular appearances before the Congress by testifying on the CFPB's budget (his written testimony (88 pages))  today before the House Financial Services Committee's oversight subcommittee at 10am Eastern. It should be webcast live at that link. Nearly all majority members of FSC oppose the CFPB's independent budget, even though all other bank regulators also have an independent budget, so we will see how it goes today.

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Blog Post | Financial Reform

We Tell the Financial Regulators: Don’t Let Big Banks Make Taxpayer-Backed Bets | Ed Mierzwinski

Last night, U.S. PIRG and the AFL-CIO joined Americans for Financial Reform in a detailed comment letter urging issuance of a strong Volcker rule. It's a 72-page pdf comment letter that basically comes down to this: We tell the financial regulators: don’t let big banks make taxpayer-backed bets.

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Priority Action

The overuse of antibiotics on factory farms is threatening these lifesaving medicines. Call on big restaurants to do their part and stop buying meat raised with critical antibiotics.

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