Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

U.S. PIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 27 years, U.S. PIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for buying safer toys.

BIGGER BANKS, BIGGER FEES

In April, U.S. PIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

Blog Post | Consumer Protection

The CFPB at Three: A Child Prodigy | Ed Mierzwinski

The Consumer Financial Protection Bureau (CFPB) turned just three years old Monday, July 21st, but when you look at its massive and compelling body of work, you must wonder: Are watchdog years like plain old dog years? Is the CFPB now a full-sized, 21-year-old adult? The answer is no, not yet. The CFPB is still growing and developing and adding programs and projects. The CFPB is, however, at three years old, certainly a child prodigy. Despite overwhelming public support, however, powerful special interests continue to attack it. Yet, the idea of the CFPB needs no defense, only more defenders.

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Blog Post | Consumer Protection

FTC Sues Alleged Corporate Wrongdoers Amazon & T-Mobile | Ed Mierzwinski

In the last few days, the U.S. Federal Trade Commission (FTC) has filed lawsuits against the wireless company T-Mobile over cramming of "hundreds of millions of dollars" in junk charges on phone bills and the web seller Amazon over "millions of dollars in unauthorized in-app charges incurred by children." What's interesting is not that the companies are alleged to have broken the law, it's that they've refused to settle and forced the FTC into court.

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Blog Post | Consumer Protection

Consumer Groups Urge FTC Action On "Unfixed Recalled" CarMax Cars | Ed Mierzwinski

We've joined leading consumer groups to urge the Federal Trade Commission to take action against the massive car retailer CarMax for deceptive practices. The petition argues that CarMax aggressively advertises that all cars get a "rigorous 125-point" inspection but "fails to ensure that safety recalls are performed prior to selling used cars to consumers."

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Blog Post | Food

EU-US Consumers Hold Meeting on Trade Threats | Ed Mierzwinski

Updated: On Tuesday, 24 June, U.S. and European Union members of the Trans Atlantic Consumer Dialogue (TACD.org) hold our 15th annual meeting, in Washington, DC. The capacity crowd (but the event will be live-streamed) will hear government and consumer experts debate whether the proposed Transatlantic Trade and Investment Partnership (TTIP) is good for consumers, or threatens strong health, safety and privacy laws while unwisely granting corporations some rights and powers of sovereign nations.

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Blog Post | Consumer Protection

Credit CARD Act Turns 5, A Big Success Story | Ed Mierzwinski

The Credit CARD Act of 2009,  has its 5th birthday today on May 22. It is a government success story that cleaned up a Wild West credit card marketplace by eliminating unfair tricks and traps without destroying the market. Let's celebrate by extending it to other card markets--debit and prepaid cards.

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Why consumer agency must go, and why it should be saved

"If the Consumer Financial Protection Bureau disappeared tomorrow, would anyone notice? What is expected to be a contentious Senate Banking Committee confirmation hearing [today] for Rich Cordray, who has been temporarily leading the bureau, offers an opportunity to examine the need for a federal agency designed to protect consumers in their financial dealings." Bob Sullivan of NBC's Red Tape Chronicles interviews U.S. PIRG's Ed Mierzwinski and George Mason's Todd Zywicki.

 

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News Release | U.S. PIRG | Consumer Protection

During National Consumer Protection Week, Consumer Advocates Warn About Harms of Forced Arbitration

In celebration of National Consumer Protection Week, U.S. PIRG joins other consumer groups in calling for elimination of forced mandatory arbitration clauses. "More than ever, consumers are forced to surrender their rights every time they obtain a product or service, including credit cards, checking accounts, cell phone service and even jobs. To truly honor and recognize the importance of consumer protection laws, it is time for Congress and federal agencies to eliminate forced arbitration."

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The Consumer Financial Protection Bureau Under Attack

Listen to U.S. PIRG's Ed Mierzwinski debate Diane Katz of the Heritage Foundation on whether the landmark, PIRG-backed Consumer Financial Protection Bureau should be weakened as a condition of Senate confirmation of its director, Richard Cordray to a full term. The hour-long broadcast begins with an interview with Washington Post reporter Danielle Douglas.

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News Release | U.S. PIRG and NCLC | Consumer Protection, Financial Reform

New FTC Study Points to Much-Needed Reforms for Credit Reporting Industry

Advocates from the National Consumer Law Center and U.S. PIRG lauded the findings of a Federal Trade Commission study made public today that confirms their own findings that credit reports are riddled with errors. The groups also urged the Senate to confirm a full-term director of the Consumer Financial Protection Bureau (CFPB) to eliminate any uncertainty over the CFPB’s supervisory authority to examine credit bureau operations and order reforms.

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News Release | U.S. PIRG | Consumer Protection

Consumer Groups Call on President and Congress to Pursue Strong Consumer Agenda

In joint letters to President Obama and Congressional leaders, eight of the nation’s leading consumer organizations urged policymakers to pursue a strong, robust agenda of consumer reforms.

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Blog Post | Consumer Protection

Will Consumers Face Credit Card Surcharges? No. | Ed Mierzwinski

On behalf of the big banks, the credit card companies Visa and Mastercard charge unfair fees to merchants. Some are speculating that as a result of a court settlement over these "swipe fees" that consumers will end up paying more when they make a credit card purchase. We don't think surcharging will spread. Here's why.

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Blog Post | Consumer Protection

Current and former Fed officials urge greater efforts against risky big bank practices | Ed Mierzwinski

In the past week, two leading Fed officials issued stark warnings against risky practices of the big banks and called for greater oversight. Both Professor Alan Blinder, a former vice-chair of the Federal Reserve, and Richard Fisher, the current Dallas Fed president, called for solutions that match U.S. PIRG's reform platform.

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Blog Post | Consumer Protection

FTC seeks information from data brokers | Ed Mierzwinski

Today, the Federal Trade Commission (FTC) issued nine administrative orders seeking information to analyze the "Data Broker Industry’s Collection and Use of Consumer Data." The questions being asked track closely the questions posed both in a forthcoming U.S. PIRG/Center for Digital Democracy law review article and in similar information requests from the Bi-Partisan Congressional Privacy Caucus.

 

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Blog Post | Consumer Protection

CFPB's #2 is leaving, replacement must meet standards to become #1 | Ed Mierzwinski

The industry trade press is all a-flutter with demands that when CFPB Deputy Director Raj Date leaves, that be replaced with what they characterize as "another" bank-friendly regulator when he leaves. Raj Date wasn't selected as CFPB special advisor and then deputy director because he had a banking background; he was selected because his additional consumer background made him qualified to become director.

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Blog Post | Consumer Protection

Groups criticize FTC Used Car Rule and other Financial Follies | Ed Mierzwinski

Americans for Financial Reform and other leading groups slammed a proposed new FTC Used Car Rule for failing to protect consumers and ignoring advice of advocates and state attorneys general. Meanwhile, in case you missed it, find out why an alleged financial fraudster was featured on the New York Times baseball page and read other financial follies of the week.

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