Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

U.S. PIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, U.S. PIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, U.S. PIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

Report | U.S. PIRG | Consumer Protection

We Urge CFPB To Provide Mobile Financial Protections

Along with the Center for Digital Democracy, our co-investigator on a series of projects related to "big data" and financial opportunity, we've filed detailed comments to the CFPB regarding the need for strong consumer protections as more and more consumers use mobile financial services. We argue that "mobile technologies and services pose both opportunities and risks to consumers, their privacy, and to the kinds and price of services they are offered."

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

We urge CFPB to issue safeguards for mobile financial services and privacy

We urge (along with the Center for Digital Democracy) the CFPB to issue rules so consumers can use mobile financial services without placing their privacy at risk or exposing themselves to new forms of predatory lending and other unfair practices. We filed a joint comment in response to a CFPB information request.

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With Apple Pay, the tech leader takes its shot at replacing the wallet

We comment in a Washington Post story describing Apple's big product announcements Tuesday. We don't talk about the two new iPhones or even the totally new and much ballyhooed Apple Watch. We talk about Apple Pay, a digital wallet. What are its implications for consumer data security, convenience and choice?

Excerpt: Yet Apple Pay could prove the bigger bet, given its potential to shake up two industries — retail and finance. [...] “Apple’s claiming it’s more secure. We’ll have to see,” said Ed Mierzwinski, consumer program director at U.S. Public Interest Research Group.

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Blog Post | Consumer Protection

We oppose merger between giants Comcast & Time Warner Cable | Ed Mierzwinski

Along with a number of state PIRGs, we have joined the Consumer Federation of America in a petition to deny the merger of cable/Internet giants Comcast & Time Warner Cable. The petition argues that the FCC must deny the merger, which would perpetuate unrestrained cable price increases, allow terrible service to deteriorate further and stifle innovation.

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Blog Post | Consumer Protection

Wall Street launches "pants-on-fire" attack on CFPB | Ed Mierzwinski

The Financial Services Roundtable, a powerful Wall Street lobby that spends millions of dollars annually lobbying on behalf of its big Wall Street bank members has launched a deceptive social media campaign against expansion of the CFPB's successful public consumer complaint database. And like much of what you read on the Internet, most of what they say simply isn't true.

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Blog Post | Consumer Protection

OCC To Payday Lenders: "We don't want you here (paraphrase)." | Ed Mierzwinski

Good news from the Office of the Comptroller of the Currency, the nation's national bank safety regulator, which in testimony today rejects a proposal by payday lenders to hide out at the OCC to avoid regulation by the CFPB or states. The OCC says it doesn't want to charter payday lenders, because they are "focused on consumer credit products of the very nature and character that the OCC has found unacceptable."

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Blog Post | Consumer Protection

For its own first birthday, CFPB sends gifts to consumers | Ed Mierzwinski

Tomorrow, Saturday, July 21, the Consumer Financial Protection Bureau turns one year old. To celebrate its own birthday, the CFPB sent consumers some gifts this week.

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Blog Post | Food

Everyone is Hopping Mad About the Farm Bill | Nasima Hossain

Earlier this month, the House Agricultural Committee passed its version of the Farm Bill with a 35-11 vote.  It was greatly anticipated, as the country needs a fair and common sense bill that cut wasteful spending. In years past, the Farm Bill has given out tens of billions in taxpayer dollars to large, mature agribusinesses, and subsidized commodity crops that are often processed into the junk food ingredients fueling the obesity epidemic. 

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Blog Post | Consumer Protection

Corporate crime wave! Do any big banks make money by earning it? | Ed Mierzwinski

The CFPB/OCC settlement with Capital One for deceiving credit card customers into purchasing junky ripoff add-ons comes hard on the heels of revelations that other banks have been caught or are being investigated for LIBOR bid rigging, mortgage discrimination and aiding money launderers. Do any big banks earn money by offering innovative, fair and sustainable products anymore?

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Blog Post | Consumer Protection

CFPB Fines Capital One For Deceptively Marketing Junky Payment Protection, Credit Monitoring to Cardholders | Ed Mierzwinski

(UPDATED): The CFPB, which turns one on Saturday, is coming of age with the announcement of its first enforcement action, against Capital One Bank, for deceptive marketing of junky payment protection and credit monitoring products to cardholders. Capital One will pay over $200 million in direct restitution and civil penalties.

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