Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

U.S. PIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, U.S. PIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, U.S. PIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

News Release | U.S. PIRG | Consumer Protection

FCC NET NEUTRALITY ORDER PROTECTS THE OPEN INTERNET

Today the FCC took not one but two critical actions to make sure that the Internet works for everybody. First, it issued a "Net Neutrality" order guaranteeing a free and open Internet. This Internet freedom order will prevent the phone and cable companies from granting fast lanes or other preferences to already powerful firms. The FCC also acted to override state laws that prevented local governments from building out broadband networks to compete with the phone and cable companies.

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News Release | U.S. PIRG | Consumer Protection

USPIRG Commends Department of Labor's Rule On Conflicted Retirement Advice

Today, we joined President Obama, Senator Elizabeth Warren, CFPB Director Rich Cordray, Labor Secretary Tom Perez and others at AARP as the President announced his strong support for a proposed Labor Department rule to close loopholes and to require Wall Street and other financial advisors to put consumers first when they give retirement advice. Wall Street has already launched a misleading attack. Read more to see our statement supporting the proposal, which will put billions of dollars back into retirement accounts.

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Blog Post | Consumer Protection

Competition laws also important to protect markets and consumers | Ed Mierzwinski

When companies use illegal practices to keep prices high or limit entry of innovative or lower-cost competitors, everyone loses. Learn more about our recent efforts under the antitrust and competition laws to make markets for prescription drugs and payments cards work fairly.

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Blog Post | Consumer Protection

Coalition Launched To Protect Retirement Savings from Wall Street Loopholes | Ed Mierzwinski

We've joined AARP, the Consumer Federation of America, AFL-CIO, Americans for Financial Reform and other leading groups to support an imminent Department of Labor rule to require retirement advisors to put consumers first. Wall Street brokerages and insurance companies have already launched a fierce lobbying attack, since they've been using loopholes to put themselves first to the tune of an estimated $17 billion/year by pocketing what should be your retirement income.

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Blog Post | Consumer Protection

UK's "CFPB" Nails Big Brit Banks for Unfair Credit Card Add-on Fees | Ed Mierzwinski

Emulating the U.S. Consumer Financial Protection Bureau, London's Financial Conduct Authority has ordered 11 big UK banks, including a Capital One subsidiary, to return "hundreds of millions of pounds" to consumers over "mis-selling" of unnecessary "card security" insurance that duplicates protection by law. In the psat two years, the CFPB has ordered $1.5 billion in refunds to U.S. consumers duped by similar add-on subscription products. The products were sold by a Stamford, CT based "loyalty club" marketer, Affinion, that has been the subject of enforcement actions by a number of U.S. state attorneys general.

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Blog Post | Consumer Protection

Consumer Reports: Ticketmaster worst of 52 online shopping sites | Ed Mierzwinski

We are shocked, shocked to find in our latest Consumer Reports magazine that Ticketmaster came in last in a Consumer Reports member survey asking for online retailer ratings. Could it be the fees or maybe the "deceptive" sales tactics?

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Blog Post | Consumer Protection

Survey: Consumers happy with Credit CARD Act | Ed Mierzwinski

Over at Time Magazine, reporter Martha White says a JD Power survey finds consumers are happier with their credit cards. She adds "To give credit where it’s due in this case, look to the CARD Act, that big piece of financial reform legislation that was passed in the wake of  the financial crisis in 2009 over the strenuous objection of the banking industry."

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Blog Post | Consumer Protection

FTC recovers over $500 million from "get rich" and "lose weight in 3 minute abs workout" scammers | Ed Mierzwinski

The FTC today announced a $25 million settlement with the marketers of the Ab Circle Pro, an exercise machine that promises you can lose weight and get ripped abs in "just 3 minutes a day;" meanwhile, a federal judge has also approved a $478 million settlement in the FTC's case against a "get rich quick" infomercial king. A good day for consumers.

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Blog Post | Consumer Protection

Leading investor groups oppose expected SEC effort to weaken rules (WE WIN DELAY!) | Ed Mierzwinski

UPDATED: WE WIN! SEC AGREES TO DELAY AND CONDUCT CAREFUL CONSIDERATION OF BAD PROPOSAL. Original: The SEC could vote as soon as August 22 to weaken protections against investor fraud -- under the false guise of stimulating jobs! U.S. PIRG, the Consumer Federation of America, the AFL-CIO, a former SEC commissioner and other investor advocates have sent a strong letter to the SEC urging it not to act, especially under unjustifiable emergency rules that deny a reasonable public comment period.

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Blog Post | Consumer Protection

Bumbo, CPSC Recall Baby Seat Linked To Skull Fractures | Ed Mierzwinski

The U.S. Consumer Product Safety Commission (CPSC) and Bumbo, maker of a baby seat linked to at least 21 skull fractures, have announced a repair recall to install a free safety belt. U.S. PIRG and other consumer groups had pressured them to act.

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