Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

U.S. PIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, U.S. PIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, U.S. PIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

Blog Post | Consumer Protection, Make VW Pay

House Tees Up VW Bailout and Other Attacks on Public Protections, Consumer Rights | Ed Mierzwinski

(Updated 8 January to add vote results): You've probably heard that the House is soon planning to again repeal the Affordable Care Act (Obamacare). That bill will certainly be vetoed. But the House has other anti-consumer, anti-environmental bills scheduled for floor action this week and next. The bills take aim at agency health, financial and safety regulations and also consumer rights to band together as a class to take their grievances against corporate wrongdoers to court. That last bill would immunize Volkswagen from having to compensate VW Diesel owners for being deceptively sold cars designed to "defeat" air pollution requirements.

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Blog Post | Public Health, Food

Progress in 2015 and hope for the new year | Anya Vanecek

This was a big year for the fight to save antibiotics. Now we’re looking to the future and looking forward to continuing our efforts to stop the overuse of antibiotics in factory farming.

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Blog Post | Public Health, Food

All I want for Christmas is responsibly-raised meat. | Anya Vanecek

I don't want a lot for Christmas, there is just one thing I need...

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Blog Post | Public Health, Food

It keeps getting better | Steve Blackledge

By next summer, all of the chicken served on Papa John's pizzas and poppers will be raised without antibiotics. The pizza chain's announcement adds them to a growing list of restaurants that are helping to stop the overuse antibiotics on large industrial farms.

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News Release | U.S. PIRG Education Fund | Consumer Protection

Three Groups Urge FTC to Investigate “Wild West” of Online Data Collection

Three consumer protection organizations on Thursday filed a complaint with the Federal Trade Commission (FTC), demanding the commission investigate growing privacy threats in the “Wild West” online.

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News Release | U.S. PIRG | Consumer Protection

Amendment Would Thwart FCC's Proposed Rules for an Open Internet

Despite the commitments made by the FCC and the President, Republican members of the Senate have introduced a measure that would prevent FCC action on Network Neutrality and leave consumers on the Internet vulnerable to unfair and discriminatory practices.

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News Release | U.S. PIRG | Consumer Protection

Lawmakers Should Support a Broadband Plan Which Serves the Public Good

On the eve of One Web Day, public interest groups are urging Congress to support the National Broadband Plan.

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News Release | U.S. PIRG | Consumer Protection

Consumer And Privacy Groups Urge Congress to Enact Consumer Privacy Guarantees

A coalition of ten consumer and privacy advocacy organizations today called on Congress to enact legislation to protect consumer privacy in response to threats from the growing practices of online behavioral tracking and targeting.

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Blog Post | Consumer Protection

Shopping? We've got your back, online and in the store. | Ed Mierzwinski

Whether you're shopping for toys or anything else this holiday season, the state PIRGs have new resources to help you make better, safer choices. We also have tips to protect your privacy and your wallet from online scams and rip-offs.

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Blog Post | Consumer Protection

Will U.S. Trade Deal With Europe Eliminate Consumer Protections? | Ed Mierzwinski

Tomorrow, Tuesday, on Election Day, Washington State voters will consider the question "Yes On 522: To Label Genetically-Modified Foods." The right to choose your food is a right that American consumers want and every European citizen already has. But at the behest of the powerful agribusiness industry, U.S. trade negotiators want to take it away from all of us on both sides of the Atlantic in a secret deal. U.S. PIRG is among the consumer groups pushing back.

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Blog Post | Consumer Protection

CFPB Report Shows Credit CARD Act Works | Ed Mierzwinski

Last week, the CFPB released a report showing that the landmark PIRG-backed Credit CARD Act of 2009 is saving consumers billions of dollars by helping them avoid penalty fees and unfair interest rate increases. We joined CFPB director Richard Cordray and others in Chicago to discuss the report's findings.

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Blog Post | Consumer Protection

How To: Using the CFPB's Consumer Complaint Database | Laura Murray

Since June 2011, the Consumer Financial Protection Bureau (CFPB) has been getting results for consumers by allowing them to file complaints about a variety of financial products and services.  The complaint process has helped thousands of consumers settle disputes with their banks and lenders.  Many of these consumers obtain tangible relief through the process.

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Blog Post | Consumer Protection

CFPB gets results for consumers, slams Chase for deceptive card add-ons | Ed Mierzwinski

Earlier this week, USPIRG Education Fund released "Big Banks, Big Complaints," a report documenting how the CFPB is helping bank customers with its public complaint database. Today, the CFPB announced it had imposed a $20 million civil penalty on JP Morgan Chase and ordered it to refund $309 million to over 2 million consumers for deceptively marketing junky credit card add-on products, some of which consumers didn't even receive. The CFPB is getting results.

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