Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

U.S. PIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, U.S. PIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, U.S. PIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

Blog Post | Consumer Protection, Financial Reform

What is the CFPB’s role in protecting consumers? | Gideon Weissman

The Consumer Financial Protection Bureau was created in the wake of the 2008 financial crisis with one mission: to protect consumers in the financial marketplace. But how exactly is it protecting consumers from mistreatment? We explain.

> Keep Reading
Blog Post | Consumer Protection, Financial Reform

What did the CFPB do about Wells Fargo opening unauthorized accounts? | Gideon Weissman

The Consumer Financial Protection Bureau (CFPB) is the first federal agency devoted to protecting consumers in the financial marketplace. In 2016, the CFPB held Wells Fargo accountable for unfair treatment of its customers.

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Blog Post | Consumer Protection, Financial Reform

How the CFPB Helps Protect Older Americans | Elizabeth Ridlington

In the 1990s, my grandmother lost $60,000 to a financial scammer who took advantage of her age and vulnerability. A lucky, and perhaps illegal, phone call from her bank flagged the problem to the family. Today, thanks to the Consumer Financial Protection Bureau, I think it’s likely the problem would be noticed and stopped sooner.

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Blog Post | Consumer Protection

A Step Forward For Digital Privacy | Ed Mierzwinski

Cross-post of a blog from Illinois PIRG director Abe Scarr on yesterday's State Senate victory on Internet privacy. The measure heads to the state House.  Just a few short weeks ago, the U.S. FCC supported successful Congressional efforts to repeal its own broadband rules. Illinois is among numerous states now taking the lead to restore privacy rights, after the FTC, the FCC and the Congress have supported efforts by Big Tech, cable and telephone lobbyists  to take them away. Of course, those lobbyists are now besieging state capitols, but this time, consumer protection prevailed.

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Blog Post | Consumer Protection

U.S. PIRG Amends Court Filings Against FTC As 3 More Used Car Dealers Allowed to Sell Unfixed, Recalled Cars | Michael Landis

U.S. PIRG, along with Consumers for Auto Reliability and Safety (CARS) and the Center for Auto Safety, is challenging in court recent actions by the Federal Trade Commission that put the health and safety of millions of Americans at risk. This week, we amended our previous court filings because the FTC has now filed unacceptable decrees with six, not three, used car dealers.

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News Release | U.S. PIRG | Consumer Protection

Consumer Advocates Concerned By Court Ruling Overturning Ban on High-Powered Magnets

We've joined leading consumer and pediatrician organizations in a joint news release with a sharp critique of a U.S. appellate court decision overturning a U.S. Consumer Product Safety Commission ban on the sale of high-powered small magnets (some as small as BBs) that pose a severe ingestion problem for children and youth. As our Trouble In Toyland report released on November 22 pointed out: "Nearly 80 percent of high-powered magnet ingestions require invasive medical intervention, either through an endoscopy, surgery, or both. In comparison, only 10 to 20 percent of other foreign body ingestions require endoscopic intervention and almost none require surgery."

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

Consumers Fight Attacks on CFPB by Big Wall Street Banks

Calling on Congress to protect American consumers from Wall Street's attacks on the Consumer Financial Protection Bureau, the U.S. Public Interest Research Group (U.S. PIRG) launched the “Campaign To Defend the CFPB” today. 

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News Release | U.S. PIRG Education Fund | Consumer Protection

Statement on today’s final VW settlement involving about 475,000 2.0-liter diesel vehicles

Statement by Mike Litt, Consumer Program Advocate at U.S. PIRG Education Fund, on today’s final VW settlement involving about 475,000 2.0-liter diesel vehicles.

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News Release | U.S. PIRG & the Breast Cancer Fund | Consumer Protection

Toxic Chemicals Found in Kids' Makeup Products - What Will You Shop for This Halloween?

New report shows you should be worried about more than just checking your children’s Halloween candy this year.

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Report | U.S. PIRG Education Fund | Consumer Protection

Debt Collectors, Debt Complaints

This is the fifth in a series of reports that review complaints to the CFPB nationally and on a state-by-state level. In this report we explore consumer complaints about debt collection, with the aim of uncovering patterns in the problems consumers are experiencing with debt collectors and documenting the role of the CFPB in helping consumers successfully resolve their complaints.

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Report | U.S. PIRG Education Fund | Consumer Protection

Trouble in Toyland 2013

The 2013 Trouble in Toyland report is the 28th annual U.S. Public Interest Research Group (PIRG) survey of toy safety. In this report, U.S. PIRG provides safety guidelines for consumers when purchasing toys for small children and provides examples of toys currently on store shelves that may pose potential safety hazards.

> Keep Reading
Report | U.S. PIRG Education Fund | Food

Food Safety Scares 2013

This report offers a snapshot look, from October 2012 to October 2013, at multistate foodborne illness outbreaks identified by the Center for Disease Control and Prevention (CDC). Failures in the rules and processes that protect our food supply have led to numerous serious outbreaks over the past year that left many Americans sickened and at least 2 dead. The economic cost of just the multistate outbreaks caused by food products recalled over the past 12 months comes to more than $22 million.

 

> Keep Reading
Report | U.S. PIRG | Food

Apples to Twinkies 2013

At a time when America faces high obesity rates and tough federal budget choices, taxpayer dollars are funding the production of junk food ingredients. Since 1995, the government has spent $292.5 billion on agricultural subsidies, $19.2 billion of which have subsidized corn- and soy-derived junk food ingredients.

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Report | U.S. PIRG Education Fund | Food

Apples to Twinkies 2012

In this report, we find that in 2011, over $1.28 billion in taxpayer subsidies went to junk food ingredients, bringing the total to a staggering $18.2 billion since 1995. To put that figure in perspective, $18.2 billion is enough to buy 2.9 billion Twinkies every year - 21 for every single American taxpayer. 

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Blog Post | Consumer Protection, Financial Reform

How Has the CFPB Helped Consumers Dealing with Debt Collectors? | Elizabeth Ridlington

The Consumer Financial Protection Bureau receives more complaints about debt collection than about any other topic. The complaints are submitted by consumers who reach out to the CFPB for help resolving problems with debt collectors and other problems in the financial marketplace.

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Blog Post | Consumer Protection, Financial Reform

Do Consumers Need the CFPB? | Elizabeth Ridlington

The Consumer Financial Protection Bureau helps protect consumers in the financial marketplace, which includes banks, debt collectors, mortgage and vehicle lenders, credit card companies, credit bureaus, payday lenders, student loan servicers, and other financial actors. The CFPB protects all consumers by implementing fair, clear and transparent rules to protect consumers in the financial marketplace.

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Blog Post | Consumer Protection, Financial Reform

How Has the CFPB Helped Consumers? | Elizabeth Ridlington

The Consumer Financial Protection Bureau has helped consumers reclaim billions of dollars lost through unfair financial practices. As of the end of 2016, the CFPB had returned more than $11.8 billion to 29 million customers.

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Blog Post | Consumer Protection

Prepaid card consumer protections on the chopping block | Anna Low-Beer

Commonsense consumer protections for prepaid cards against fraud, hidden fees and overdraft charges are on the Congressional chopping block. Resolutions have been introduced in both the House and the Senate that would roll back an important prepaid card rule created by the Consumer Financial Protection Bureau last year.

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Blog Post | Consumer Protection

The CFPB’s Structure is Constitutional and Important to its Mission | Michael Landis

Last fall, a divided three-judge panel of the U.S. Court of Appeals for the D.C. Circuit wrongly concluded that the leadership structure of the Consumer Financial Protection Bureau violates the Constitution. U.S. PIRG Education Fund, along with many others, urged the full D.C. Circuit to rehear the case and correct the obvious errors in the panel’s decision. We were pleased when the D.C. Circuit agreed with our position and decided to rehear the case.

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