Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

U.S. PIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, U.S. PIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, U.S. PIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

Blog Post | Public Health, Food

Antibiotics: Yummy Yucky | Steve Blackledge

Two of the three Yum! Brand companies announced new antibiotics policies this week. One was a promising step to save antibiotics. The other was more "yucky."

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News Release | U.S. PIRG | Public Health, Food

Taco Bell Moves Away From Chicken Raised on Medically Important Antibiotics

Taco Bell will no longer serve chicken raised on medically important antibiotics in U.S. locations starting in 2017. The announcement was included in a release from Taco Bell’s parent company Yum! Brands, and comes amid widespread consumer demand and concern from the medical community about the overuse of antibiotics on livestock and poultry. Taco Bell’s announcement will put major market pressure on the meat industry to stop overusing antibiotics and should push its partner brands KFC and Pizza Hut to have stronger commitments as well. 

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News Release | U.S.PIRG Education Fund | Consumer Protection, Make VW Pay

Leading Groups Send Criteria for Evaluating VW Settlement

Four leading consumer, environmental, and public health organizations wrote an open letter in advance of the April 21st deadline set by U.S. District Judge Charles R. Breyer for a proposal that deals with Volkswagen’s emission scandal.

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Blog Post | Public Health, Food

Colonel-quality chicken | Anya Vanecek

Last week, KFC announced a "Re-Colonelzation" of its recipes and cooking techniques. But in their effort to improve quality, they missed an important ingredient: a commitment to help protect public health.

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Video Blog | Consumer Protection

John Oliver Takes Aim At Credit Reports In 'Last Week Tonight'

Last Week Tonight with John Oliver explained how credit reports play a surprisingly large role in our lives, but even more surprising is how often they contain critical mistakes. John Oliver helps credit bureaus see why this is a problem – and that Judy still hasn’t been able to resolve her mixed up identity.

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News Release | U.S. PIRG | Consumer Protection

PIRGs, Others Ask CFPB & FTC To Investigate Experian/T-Mobile Data Breach

In a letter sent today, a number of state PIRGs and other leading privacy and consumer groups urged the CFPB and FTC to fully investigate the recent breach of an Experian subsidary that exposed 15 million T-Mobile customer and applicant records to the threat of new account identity theft. The letter asked whether the regulators could require Experian and the other two nationwide credit bureaus -- TransUnion and Equifax -- to give victims free security freezes to protect their credit reports.

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News Release | U.S. PIRG | Consumer Protection

Statement on Experian Breach of T-Mobile Customer Data

In the wake of a massive data breach affecting Experian’s computers holding 15 million files of T-Mobile hacked customers and applicants, we question why the firms are offering credit monitoring instead of paying to place credit, or security, freezes on all three of each victim’s credit reports. Only the security or credit freeze, available in any state, stops new account identity theft. Potential victims should freeze all of their “Big 3” credit reports from Experian, Equifax and TransUnion.

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News Release | U.S. PIRG | Consumer Protection, Higher Ed

U.S. PIRG Echoes CFPB Call for Improved Student Loan Servicing

Earlier today, The CFPB released a report reviewing the state of student loan servicing, identifying the industry’s pervasive failures.

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Chip Cards Will Require Users to Dip Rather Than Swipe

You're probably wondering why most of your credit and debit cards have been replaced early, with a shiny metallic "chip" on the left front. That's because, as of October 1, banks and card networks will hold merchants more accountable for fraud losses if they don't have card readers where you can "dip" instead of "swipe." Rachel Abrams of the NY Times has an excellent explainer on how the new tech will greatly reduce in-person retail card fraud because the chip scrambles your account number for one-time use by the merchant. The story also explains how the tech could have been better with a PIN along with a chip, and how it won't help stop online fraud at all. But it is a step.

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Report | U.S. PIRG Education Fund | Public Health, Consumer Protection

The Right Start

A child’s first few years are an exciting time for parents who hope, if for nothing else, that their child starts his or her life happy and healthy. Unfortunately, not all products marketed for children and babies are completely safe for their use. Many contain toxic chemicals that may have detrimental health impacts for children exposed during critical stages of development.

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Report | U.S. PIRG | Consumer Protection

Trouble In Toyland 2004

The 2004 Trouble in Toyland report is the 19th annual Public Interest Research Group (PIRG) survey of toy safety. This report provides safety guidelines for parents when purchasing toys for small children and provides examples of toys currently on store shelves that may pose potential safety hazards. PIRG’s research focused on four categories of toys: toys that pose choking hazards, toys that pose strangulation hazards, toys that are dangerously loud, and toys that contain toxic chemicals. 

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Report | U.S. PIRG | Consumer Protection

Trouble In Toyland 2004

The 2004 Trouble in Toyland report is the 19th annual Public Interest Research Group (PIRG) survey of toy safety. This report provides safety guidelines for parents when purchasing toys for small children and provides examples of toys currently on store shelves that may pose potential safety hazards. PIRG’s research focused on four categories of toys: toys that pose choking hazards, toys that pose strangulation hazards, toys that are dangerously loud, and toys that contain toxic chemicals. 

> Keep Reading
Report | U.S. PIRG | Consumer Protection

Mistakes Do Happen

Several studies since the early 1990s have documented sloppy credit bureau practices that lead to mistakes on credit reports—for which consumers pay the price. Consumers with serious errors in their credit reports can be denied credit, home loans, apartment rentals, auto insurance, or even medical coverage and the right to open a bank account or use a debit card. We asked adults in 30 states to order their credit reports and complete a survey on the reports’ accuracy.

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Report | Maryland PIRG | Consumer Protection

Graduating Into Debt

Complaints from students and parents in Maryland spurred several state legislators to introduce legislation to address credit card marketing to students. No legislation was enacted, and the hearings that were held to consider the legislation left unanswered questions about the extent of credit card marketing on Maryland public campuses and the policies, if any, of public colleges and universities regarding credit card solicitation. The results of this survey show that credit card marketing varies widely among Maryland colleges and universities.

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Blog Post | Consumer Protection, Make VW Pay

Report Back on the VW Road Trip | Mike Litt

After driving 1,671 miles from Colorado over the course of 12 days, the big day arrived -- Marcus and Elisabeth made it to headquarters on Tuesday at 2 PM. I joined them to return their 2011 Jetta SportWagen TDI and deliver over 20,000 of our petitions to Volkswagen. 

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Blog Post | Consumer Protection, Make VW Pay

Detroit Auto Show | Kathryn Lee

Marcus and Elisabeth made their way to the Detroit Auto Show over the weekend. As they drove across the country, on a mission to return their TDI to Volkswagen corporate headquarters in Virginia, the couple has been making stops along the way. The just missed Mathias Mueller as he toured the US, stopping at the Detroit Auto Show to try to make amends with customers. Saturday was the first day the show was open to the public. Marcus and Elisabeth first met with press across the street of the event and then went into building, heading straight to the Volkswagen booth.

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Blog Post | Public Health, Food

The foundation is crumbling | Bill Wenzel

What was missing from President Obama's visionary plan for medical progress? 

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Blog Post | Consumer Protection, Make VW Pay

Why VW Must Pay. A View From The Road | Ed Mierzwinski

I've posted a guest post blog entry from Marcus Moench and Elisabeth Caspari on my Huffington Post blog and cross-posted it here. It explains why Marcus and Elizabeth are traveling from Boulder, Colorado to Volkswagen headquarters in northern Virginia to attempt to return their 2010 "defeat-device" Jetta diesel.

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