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U.S. PIRG Education Fund
|
CNBC
By
Herb Weisbaum

Got a beef with your bank and you can't get it resolved?

Don't sit there steaming. Complain to the Consumer Financial Protection Bureau (CFPB), the federal government's new financial watchdog.

The CFPB gets real relief for most people who file complaints about their bank, according to a new report from the advocacy group U.S. PIRG.

"The vast majority of complaints do get a response," said Laura Murray with U.S. PIRG's Education Fund. "Approximately 1 in 3 got some sort of tangible relief."

[...]

"Every complaint we receive is important because it helps us identify and prioritize problems," said Scott Pluta, assistant director of consumer response at the CFPB. "We know that if we begin to see a disturbing trend among the complaints we handle, we should consider allocating some of our limited resources to combat that particular problem."

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