Consumer Protection Updates

How To: Using the CFPB's Consumer Complaint Database

By | Laura Murray
Consumer Associate

Since June 2011, the Consumer Financial Protection Bureau (CFPB) has been getting results for consumers by allowing them to file complaints about a variety of financial products and services.  The complaint process has helped thousands of consumers settle disputes with their banks and lenders.  Many of these consumers obtain tangible relief through the process.

Feds solve problems for unhappy bank customers

Got a beef with your bank and you can't get it resolved?
Don't sit there steaming. Complain to the Consumer Financial Protection Bureau (CFPB), the federal government's new financial watchdog.

Media Hit | Tax

Close BP’s Oil Spill Tax Loophole

Washington D.C. paper runs U.S. PIRG's letter calling for closing the settlement tax loophole.

Preventing the Chobani Mold Problem

By | Jenny Levin
Public Health Advocate

The constant stream of food recalls has made one thing clear: more needs to be done to protect Americans from the risk of unsafe food. Instead we’re seeing important rules, standards, and inspections that could significantly improve food safety getting blocked, underfunded, or delayed, allowing the drumbeat of recalls to continue.

Media Hit | Ed's Blog

J.C. Penney, Best Buy Customer Data Collection Stirs Privacy Concerns

WASHINGTON — It's not just the government that might be keeping tabs on you. Many retailers are tracking you, too – or at least your merchandise returns. The companies say it's all in the name of security and fighting fraud. They want to be able to identify chronic returners or gangs of thieves trying to make off with high-end products that are returned later for store credit. [...] "There should be no secret databases. That's a basic rule of privacy practices," says Ed Mierzwinski, consumer program director at the U.S. Public Interest Research Group.

These days, we can mostly expect that toys sold on store shelves are tested to meet adequately strict safety standards — but that hasn’t always been the case. In 2007, toys with beloved childhood icons like Thomas the Tank Engine and Elmo were recalled because they contained excessive levels of lead. Another toy, when swallowed, created a toxic drug; yet another posed serious hazards due to strong magnets that could tear a child’s stomach lining if two or more pieces were swallowed.

News Release | U.S. PIRG | Consumer Protection

Five Safety Breakthroughs in Five Years

On August 14, 2008, the CPSIA was signed into law after a deliberative process and overwhelming bipartisan support in both the U.S. House and Senate. The law includes strong product safety reforms that revitalized the Consumer Product Safety Commission.

(Updated 15 June 2013) U.S. officials have begun discussing a new Transatlantic Trade and Investment Partnership with Europe. The deal poses a serious threat to strong U.S food safety laws, new U.S. rules designed to prevent another bank-induced economic collapse and many other public protections. The threat will be lessened if the U.S. reverses its plan to conduct negotiations in the full view of some 600 industry "advisors" but secretly from the rest of us.

News Release | U.S. PIRG | Consumer Protection

Selection of New Director for Federal Housing Finance Authority is Opportunity to Protect Consumers

The Federal Housing Finance Authority (FHFA) should be accountable to consumers, taxpayers and Congress as it works to stabilize housing markets. The selection of a permanent FHFA director is an important opportunity to restore this powerful office to a servant of the public, rather than a captured creature of moneyed interests.

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Priority Action

The overuse of antibiotics on factory farms is threatening the effectiveness of lifesaving antibiotics. Call on the Food and Drug Administration to put an end to the worst practices.

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