Why Dell didn’t get an “A” on our repair scorecard

Shareholders press Dell about their mixed record on Right to Repair 

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Nathan Proctor
Senior Director, Campaign for the Right to Repair

Author: Nathan Proctor

Senior Director, Campaign for the Right to Repair

(857) 413-2534

Started on staff: 2005
B.A., Tufts University

Nathan leads U.S. PIRG’s Right to Repair campaign, working to pass legislation that will prevent companies from blocking consumers’ ability to fix their own electronics. In 2009, while working with the network’s Digital Team, he mobilized so many people to deliver online comments to then-California Gov. Arnold Schwarzenegger in opposition to cuts to the state parks budget that they crashed the governor’s email servers. Nathan lives in Arlington, Mass., with his wife and two children.

After shareholders at Green Century Capital Management°, PIRG's affiliated environmentally responsible mutual fund company, pressed Dell* to clarify its stance on Right to Repair, the company unveiled a new position statement

Dell, which produces about a quarter of U.S. laptop and desktop computers, outlined how it will support repair, including empowering customers to “drive their own circular evolution,” and cut waste. The company wrote: 

Repair is essential to keep products in use longer and out of landfills. The growing conversation around repair with our internal and external stakeholders is an important one and an opportunity to evolve Dell’s leadership, providing additional routes to make repair more accessible and affordable … whether that’s by a Dell technician or by the customer. 

Dell’s commitment to repair done both within and outside of its direct control is commendable (and part of the reason I use a Dell). But the company still seems reluctant to advance the broader Right to Repair conversation forward, or distance itself from anti-Right to Repair efforts. 

Dell a leader among major brands

Earlier this month, U.S. PIRG Education Fund released a scorecard grading the top laptop and cell phone manufacturers on how repair-friendly they are. Grades were based upon both the repairability of their products and their approach to the Right to Repair. 

Dell earned the highest score for its products. Of the seven laptop brands we scored, it edged out Asus for the top rank, with a 7.81 for a “B+” in our scoring system.  

Dell’s connection to Right to Repair opponents questioned 

Given its size, clout and reputation, Dell could be a leader in supporting changes that would make a large impact outside of just its products. 

For now, Dell is content to keep improving repair choices for its customers, but questions remain about the company's affiliation with anti-Right to Repair trade associations.

Dell lost points because of its affiliation with trade associations that publicly oppose repair-friendly legislation, including TechNet and CTA (Consumer Technology Association). Dell’s support for those organizations prevented it from getting an “A” in our scorecard. We deducted a .25 points for any company with membership in (i.e. providing financial support for) either of those two trade associations.  

“We believe that remaining actively engaged in the Right to Repair conversation is critical for technology companies, from both a reputational and a regulatory perspective,” said Green Century shareholder advocate Annalisa Tarizzo in a statement. “... Even industry leaders have room for improvement. We urge Dell to distance itself from trade groups whose lobbying activities run counter to its position on product repair.”

Dell vs. its biggest competitors

Some of Dell’s biggest competitors often attract negative attention for restricting repair and for the highly visible way they lobby against pro-repair reforms. Apple* and Alphabet* (Google’s parent company), have also been targeted by shareholder resolutions filed by Green Century. 

Meanwhile, as far as we can tell, Dell wouldn’t change much of its approach if Right to Repair were to pass, while most competitors would be playing catch up. In other words, Dell has a major leg up in a world in which Right to Repair is the law. Other manufacturers would be scrambling to provide access to parts and repair tools the same way Dell is already doing. 

The fact of the matter is that the world has a very big electronics obsolescence problem: Electronic waste is the fastest growing waste stream both in the U.S. and the world. We both need the laggards to catch up, and the leaders to raise the bar.

 

 

 

 

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U.S. PIRG is not a registered investment adviser. U.S. PIRG is not providing any investment advice to any recipient of this communication.

About Green Century Capital Management

°Green Century Capital Management, Inc. (Green Century) is the investment advisor to the Green Century Funds (The Funds). The Green Century Funds are the first family of fossil fuel free, responsible, and diversified mutual funds in the United States. Green Century Capital Management hosts an award-winning and in-house shareholder advocacy program and is the only mutual fund company in the U.S. wholly owned by environmental and public health nonprofit organizations.

*As of December 31, 2021, Alphabet, Inc. comprised 4.32%, 7.83%, and 0.00%; Apple, Inc. comprised 5.56%, 0.00%, and 0.00%; Dell Technologies, Inc. comprised 0.00%, 0.07%, and 0.00% of the Green Century Balanced Fund, the Green Century Equity Fund, and the Green Century International Index Fund respectively. As of the same date, other securities mentioned were not held in the portfolios of any of the Green Century Funds. References to specific securities, which will change due to ongoing management of the Funds, should not be construed as a recommendation by the Funds, their administrator, or their distributor.

You should carefully consider the Fund’s investment objectives, risks, charges, and expenses before investing. To obtain a Prospectus that contains this and other information about the Funds please visit www.greencentury.com, email info@greencentury.com, or call 1-800-934-7336. Please read the Prospectus carefully before investing.

A sustainable investment strategy which incorporates environmental, social and governance criteria may result in lower or higher returns than an investment strategy that does not include such criteria.

Stocks will fluctuate in response to factors that may affect a single company, industry, sector, country, region or the market as a whole and may perform worse than the market. Foreign securities are subject to additional risks such as currency fluctuations, regional economic and political conditions, differences in accounting methods, and other unique risks compared to investing in securities of U.S. issuers. Bonds are subject to a variety of risks including interest rate, credit, and inflation risk.

This information has been prepared from sources believed reliable. The views expressed are as the date of this writing and are those of the Advisor to the Funds. 

The Green Century Funds are distributed by UMB Distribution Services, LLC. 235 W Galena Street, Milwaukee, WI 53212. 4/22

Nathan Proctor
Senior Director, Campaign for the Right to Repair

Author: Nathan Proctor

Senior Director, Campaign for the Right to Repair

(857) 413-2534

Started on staff: 2005
B.A., Tufts University

Nathan leads U.S. PIRG’s Right to Repair campaign, working to pass legislation that will prevent companies from blocking consumers’ ability to fix their own electronics. In 2009, while working with the network’s Digital Team, he mobilized so many people to deliver online comments to then-California Gov. Arnold Schwarzenegger in opposition to cuts to the state parks budget that they crashed the governor’s email servers. Nathan lives in Arlington, Mass., with his wife and two children.