Ed's Blog

Our new "CFPB Can Help" video is live

By Ed Mierzwinski
Senior Director, Federal Consumer Program

We've posted a new video short (it's less than a minute long) to our Facebook pages. It's an introduction to the ways that the "CFPB Can Help!" consumers -- from students to servicemembers and all the rest of you -- with your financial questions. Please like and share this video intro to the Consumer Financial Protection Bureau (www.consumerfinance.gov), the first government agency with just one job: helping consumers navigate the tricks and traps of the financial marketplace.

For even more information about the CFPB, see our "Top Ten Ways the CFPB Can Help" page. A few recent highlights of the CFPB's work include:

1) Last week the CFPB proposed a rule to ban banks and other financial firms from including small print bans on class actions in forced arbittation clauses that prevent consumers from having their day in court against financial tricks and traps. As soon as the rule is posted in the Federal Register, you'll be able to send a supportive comment. CFPB director Richard Cordray:

“Signing up for a credit card or opening a bank account can often mean signing away your right to take the company to court if things go wrong,” said CFPB Director Richard Cordray. “Many banks and financial companies avoid accountability by putting arbitration clauses in their contracts that block groups of their customers from suing them. Our proposal seeks comment on whether to ban this contract gotcha that effectively denies groups of consumers the right to seek justice and relief for wrongdoing.”

2) Just two weeks ago the CFPB announced a new "Student Loan Payback Playbook," to "provide borrowers with a personalized snapshot of repayment options:" its "Prototype Disclosures Outline Path to Affordable Payments for Borrowers Trying to Avoid Debt Distress."

3) The CFPB has a new blog post explaining that you have the right to treated fairly in the financial marketplace. The blog describes a number of the CFPB's efforts to prevent discrimination.

Oh, and all these materials are up on the CFPB's new, mobile-friendly, re-designed website.

The idea of the CFPB needs no defense, only more defenders.

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