Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

U.S. PIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, U.S. PIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, U.S. PIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

News Release | U.S. PIRG | Consumer Protection

Our veterans need protection at home -- from predatory lenders and financial fraud

While many Americans honor our active and retired military on Veterans Day, federal officials are threatening to weaken financial protections for servicemembers, veterans and their families.

> Keep Reading
Blog Post | Consumer Protection

Update to How You Can Change Your Experian Credit Freeze PIN | Mike Litt

Our consumer campaign director provides an update to how you can change your Experian credit freeze PIN after a security flaw was discovered two weeks ago.

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Survey finds 45 of 50 companies void warranties for independent repair

Boston, MA -- Six months after the FTC warned six companies their “void warranty if removed” labels are forbidden under warranty laws, a survey by the consumer group U.S. PIRG Education Fund found that the vast majority of appliance manufacturers continue to oppose independent repair. Of the 50 appliance manufacturers surveyed, 45 automatically void the warranties if the device had “unauthorized” repair.

> Keep Reading
Report | U.S. PIRG Education Fund | Consumer Protection, Solid Waste

Warranties in the Void

Six months after the FTC warned six companies their “void warranty if removed” labels are forbiddenunder warranty laws, a survey by the consumer group U.S.

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

Hurricane Michael coverage: Data, resources and interview opportunities

With Hurricane Michael expected to make landfall Wednesday in western Florida as a major, Category 3 hurricane, then continue through the Southeast, The Public Interest Network (which includes U.S. PIRG, Environment America, Environment Florida, Environment Georgia, Environment North Carolina and Environment Virginia, among other organizations) is sharing information to help your readers and viewers contextualize the major environmental, health and consumer concerns posed by Michael.

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News Release | U.S. PIRG | Consumer Protection

Our veterans need protection at home -- from predatory lenders and financial fraud

While many Americans honor our active and retired military on Veterans Day, federal officials are threatening to weaken financial protections for servicemembers, veterans and their families.

> Keep Reading

Survey finds 45 of 50 companies void warranties for independent repair

Boston, MA -- Six months after the FTC warned six companies their “void warranty if removed” labels are forbidden under warranty laws, a survey by the consumer group U.S. PIRG Education Fund found that the vast majority of appliance manufacturers continue to oppose independent repair. Of the 50 appliance manufacturers surveyed, 45 automatically void the warranties if the device had “unauthorized” repair.

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

Hurricane Michael coverage: Data, resources and interview opportunities

With Hurricane Michael expected to make landfall Wednesday in western Florida as a major, Category 3 hurricane, then continue through the Southeast, The Public Interest Network (which includes U.S. PIRG, Environment America, Environment Florida, Environment Georgia, Environment North Carolina and Environment Virginia, among other organizations) is sharing information to help your readers and viewers contextualize the major environmental, health and consumer concerns posed by Michael.

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

You Should Change Your Experian Credit Freeze PIN

Our press release recommending consumers change their credit freeze PINs on their Experian credit reports after reports yesterday revealed a security flaw with Experian’s online PIN retrieval page.

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

Experian Should Reissue New Credit Freeze PINs Immediately

Our statement about Experian's security flaw with its credit freeze PIN retrieval form. 

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Report | U.S. PIRG Education Fund & Frontier Group | Consumer Protection

Older Consumers in the Financial Marketplace

Older consumers are at risk of harm from predatory financial behavior. An analysis of more than 72,000 financial complaints submitted by older consumers (those 62 years of age and older) to the Consumer Financial Protection Bureau (CFPB, or Consumer Bureau) and contained in its Consumer Complaint Database suggests that mistreatment of older consumers by financial companies is widespread.

> Keep Reading

Guidance for Utilities Commissions on Time of Use Rates

As rapidly evolving renewable and energy efficiency technologies and economics drive ongoing transformation of America’s power sector, advocates from consumer, clean energy and environmental organizations are working together to provide guidance for utilities commissions and other stakeholders grappling with issues of electricity rate design.

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Protecting Those Who Serve

This report, the tenth in our series on the CFPB's Public Consumer Complaint Database, is called "Protecting Those Who Serve." It is an analysis of more than 44,000 consumer complaints from active-duty servicemembers, veterans and their families. The report also explains the work the CFPB and its Office of Servicemember Affairs does to protect military families in the financial marketplace. Debt problems also are a leading cause of revoking secuirty clearances, which affects military preparedness.

> Keep Reading
Report | U.S. PIRG EDUCATION FUND | Consumer Protection

Trouble In Toyland 2016

For more than 30 years, U.S. PIRG Education Fund has conducted an annual survey of toy safety. These reports have led to more than 150 recalls and other regulatory actions over the years, and have helped educate the public and policymakers on the need for continued action to protect the health and wellbeing of children.

> Keep Reading
Report | U.S. PIRG & the Breast Cancer Fund | Consumer Protection

Pretty Scary 2: Unmasking Toxic Chemicals in Kids’ Makeup (A Breast Cancer Fund Report)

Findings from the new Breast Cancer Fund report published today and co-released by U.S. Public Interest Research Group (PIRG) show potentially harmful chemicals could be in the products marketed to your kids.

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Blog Post | Consumer Protection

PIRG Delivers 12,600 Petition Signatures & Letter against the Bank Lobbyist Act before Today's Vote in the House | Mike Litt

Today, we sent a letter to all members of the House of Representatives in opposition to S.2155, which is expected to come up for a vote this afternoon. This bill, which we call the Bank Lobbyist Act, is the biggest roll-back of Wall Street Reform protections for mortgage borrowers and our economy since the economic crash 10 years ago. It also provides breaks for Equifax and the other national credit bureaus. In addition to our letter, we also delivered petition signatures from over 12,600 of our members across the country in opposition to S. 2155's credit bureau related problems. 

> Keep Reading
Blog Post | Consumer Protection

Over 70 Groups Encourage FHFA to Finish Review of Credit Scores, Regardless of S.2155's Expected Passage | Mike Litt

Today, we sent a letter to FHFA Director Mel Watt on behalf of 77 organizations, ahead of his hearing before Congress and an expected vote on S.2155 in the House this week. 

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Blog Post | Consumer Protection

U.S. PIRG Urges Appeals Court to Block President Trump's Illegal Appointment of Mick Mulvaney as Acting Director of the CFPB | Mike Landis

Last week, the U.S. Court of Appeals for the D.C. Circuit heard oral argument in English v. Trump, a case involving a challenge to President Trump’s appointment of Mick Mulvaney as the acting director of the Consumer Financial Protection Bureau (CFPB). U.S. PIRG, along with nine other consumer advocacy groups, has filed two amicus briefs in the case (one in the trial court and one in the appellate court) in support of the plaintiff, Leandra English, who is the CFPB’s deputy director and, we believe, the rightful acting director of the agency.

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Blog Post | Public Health, Consumer Protection

PIRG Consumer Watchdog: Asbestos Found In Children's Products | Dev Gowda

The PIRG Consumer Watchdog team recently found that three different products sold by national retail brand Claire’s contain alarming amounts of asbestos. The Food and Drug Administration (FDA) considers it “unacceptable” for cosmetic talc to be contaminated with asbestos, and doctors say that there is no safe limit of asbestos.

> Keep Reading
Blog Post | Consumer Protection

Six Months Out From Equifax Hack, Are Consumers Any Better Protected? | Mike Litt

Consumers agree: Equifax must be held accountable for its wrongdoing. Yet the Trump administration and Congress still haven’t taken action to do that, or to better protect consumers from identity theft in the future. What are they waiting for?

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