Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

U.S. PIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, U.S. PIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, U.S. PIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

News Release | U.S. PIRG Education Fund | Public Health, Consumer Protection

Tyson chicken strips recalled, may contain pieces of metal

Just seven weeks after Tyson Foods recalled chicken nuggets that could contain rubber, the poultry giant is recalling chicken strips that might contain metal. 

> Keep Reading
News Release | U.S. PIRG Education Fund | Consumer Protection

Boeing Max planes have ‘optional’ safety mechanisms

Newly-revealed details by the New York Times about of the crash of two Boeing 737 Max 8 planes may stun even the most hardened observer. The planes lacked a safety feature that may have warned pilots about problems because it was not required and Boeing charged airlines extra to include it. Adam Garber, U.S. PIRG Education Fund Consumer Watchdog issued the following statement.

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News Release | US PIRG | Public Health, Food

Federal jury rules Monsanto’s Roundup was a significant factor in man’s cancer

A federal jury in San Francisco today found that Monsanto’s best-selling weed killer, Roundup, was a significant factor in plaintiff Edward Hardeman’s non-Hodgkin’s lymphoma.

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News Release | U.S. PIRG Education Fund | Consumer Protection

Blood pressure medication recalled for 75th time in 8 months

The presence of chemicals that likely cause cancer has prompted the U.S. Food and Drug Administration (FDA) to announce another recall of the blood pressure medication Valsartan. In response, U.S. PIRG Consumer Watchdog Adam Garber released the following statement. 

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FDA tests prompt Claire’s to pull asbestos-laden kids’ makeup from shelves

The mall chain store Claire’s is removing from shelves three talc-based products — eye shadows, compact powder and contour powder — that the U.S. Food and Drug Administration said earlier this week contain asbestos.

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News Release | U.S. PIRG | Consumer Protection

Hurricane Michael coverage: Data, resources and interview opportunities

With Hurricane Michael expected to make landfall Wednesday in western Florida as a major, Category 3 hurricane, then continue through the Southeast, The Public Interest Network (which includes U.S. PIRG, Environment America, Environment Florida, Environment Georgia, Environment North Carolina and Environment Virginia, among other organizations) is sharing information to help your readers and viewers contextualize the major environmental, health and consumer concerns posed by Michael.

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News Release | U.S. PIRG | Consumer Protection

You Should Change Your Experian Credit Freeze PIN

Our press release recommending consumers change their credit freeze PINs on their Experian credit reports after reports yesterday revealed a security flaw with Experian’s online PIN retrieval page.

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News Release | U.S. PIRG | Consumer Protection

Experian Should Reissue New Credit Freeze PINs Immediately

Our statement about Experian's security flaw with its credit freeze PIN retrieval form. 

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News Release | U.S. PIRG | Consumer Protection

U.S. PIRG response to reports of Facebook security breach

Facebook announced today that earlier this week, "attackers exploited a vulnerability in Facebook’s code that impacted “View As”, a feature that lets people see what their own profile looks like to someone else. This allowed them to steal Facebook access tokens which they could then use to take over people’s accounts."

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

U.S. PIRG response to reports of Facebook security breach

Facebook announced today that earlier this week, "attackers exploited a vulnerability in Facebook’s code that impacted “View As”, a feature that lets people see what their own profile looks like to someone else. This allowed them to steal Facebook access tokens which they could then use to take over people’s accounts."

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Blog Post | Consumer Protection

Good news! CFPB Adding Consumer Ratings of Company Responses to Complaint Database | Ed Mierzwinski

The CFPB is making a good public consumer complaint database better. In 2015, the CFPB added optional consumer narratives, or stories, to its public consumer complaint database, giving other consumers, researchers and even other firms a new way to help study complaint patterns. Now, it will give consumers a chance to “rate the company’s handling of his or her complaint on a one-to-five scale and provide a narrative description in support of the rating.”

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Blog Post | Public Health, Food

Doorbells and Antibiotics | Steve Blackledge

Earlier today, Wendy’s announced a commitment to serve chicken from farms that do not misuse antibiotics. Wendy’s says they will meet that pledge in 2017. Public Health Program Director Steve Blackledge offers a few thoughts on this progress.

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Blog Post | Consumer Protection

Consumers Count: Five years of the CFPB standing up for consumers | Kathryn Lee

This week, the Consumer Financial Protection Bureau turns five years old! As part of our efforts to tell more people about the CFPB, we're cross-posting this video blog and comments written by Zixta Q. Martinez of the CFPB (check out the infographic at the end, too!).

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Blog Post | Consumer Protection

Delayed CFPB/Other Wall Street Reform Rollbacks Happening Today On House Floor | Ed Mierzwinski

Last month the House canceled floor consideration of the Financial Services and General Government Appropriations bill. FSGG is back on the floor today and tomorrow. We urge support of amendments to protect the Consumer Financial Protection Bureau (CFPB) but, since they won't pass, we urge a no vote on the bill. Here's an updated excerpt from my previous blog.

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Blog Post | Public Health, Food

Excellent Article about Subsidies and Obesity | Steve Blackledge

A new study has found that taxpayer-funded food subsidies are making us obese and unhealthy. TIME Magazine has an excellent write-up of the study.

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News Release | U.S. PIRG Education Fund

Consumer complaints to the Consumer Financial Protection Bureau (CFPB) regarding vehicle loans and leases have increased sharply during the coronavirus pandemic, according to a new report by the U.S. PIRG Education Fund and Frontier Group. The analysis suggests that consumers are facing abusive and deceptive practices from the automobile lending industry.

Report | U.S. PIRG Education Fund

Our latest report, with the Frontier Group, finds that: Financing the purchase of a car is a minefield for consumers at even the best of times. Tricks and traps in the auto marketplace can leave consumers paying more for a car than they should – or, worse, to being victimized by predatory and abusive practices by auto dealers and lenders. COVID-19 has left consumers even more vulnerable. A review of complaints to the Consumer Financial Protection Bureau’s (CFPB) Consumer Complaint Database reveals a sharp spike in consumer complaints about auto purchasing, leasing and financing since the beginning of the pandemic.

News Release | US PIRG Education Fund

This FTC settlement must be a wake-up call to phone service providers so they do more to protect consumers. If not, the FTC must be vigilant in going after companies that enable the immoral practice of preying on consumers. And the FCC should require providers to block spoofed calls that we all know are scams.

Blog Post

Here’s a guide to your rights depending on how you pay

Blog Post

Being proactive and demanding can help keep you and your family safe

Consumer Protection

Auto Loan Complaints Rise

A review of complaints to the Consumer Financial Protection Bureau’s (CFPB) Consumer Complaint Database reveals a sharp spike in consumer complaints about auto purchasing, leasing and finance since the beginning of the pandemic.

 

Consumer Protection

California persists with new protections in face of fires, COVID-19

Included in the windfall of CALPIRG-supported legislative victories this year are a law creating a California consumer watchdog, a first-in-the-nation ban on 12 toxic chemicals in personal care products sold in California, and a law prohibiting flavored tobacco products in the state, which Gov. Gavin Newsom signed hours after it passed the Legislature.

 

Consumer Protection

Grocery stores pull peaches after dozens contract salmonella

The U.S. Food and Drug Administration is investigating an outbreak of salmonella infections it believes stems from contaminated peaches. Grocery chains Aldi and Target have recalled peaches suspected of contamination from store shelves.

 

Consumer Protection

CFPB green-lights predatory payday loans amid COVID-19 pandemic

The CFPB has finalized a rule pulling back on payday lending protections that were set to go into effect in 2019. The protections would have required lenders to check if their customers were able to repay high interest rates before borrowing.

 
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