Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

U.S. PIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, U.S. PIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, U.S. PIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

News Release | U.S. PIRG | Consumer Protection

Hurricane Michael coverage: Data, resources and interview opportunities

With Hurricane Michael expected to make landfall Wednesday in western Florida as a major, Category 3 hurricane, then continue through the Southeast, The Public Interest Network (which includes U.S. PIRG, Environment America, Environment Florida, Environment Georgia, Environment North Carolina and Environment Virginia, among other organizations) is sharing information to help your readers and viewers contextualize the major environmental, health and consumer concerns posed by Michael.

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

You Should Change Your Experian Credit Freeze PIN

Our press release recommending consumers change their credit freeze PINs on their Experian credit reports after reports yesterday revealed a security flaw with Experian’s online PIN retrieval page.

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

Experian Should Reissue New Credit Freeze PINs Immediately

Our statement about Experian's security flaw with its credit freeze PIN retrieval form. 

> Keep Reading
Blog Post | Consumer Protection

1 Year After Equifax Data Breach, Here's Everything You Need To Know

One year after announcing the biggest data breach in history, Equifax still hasn’t been held accountable or provided the information and tools consumers need to protect themselves. Since Equifax won’t help protect consumers, U.S. PIRG is stepping in.

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

U.S. PIRG response to reports of Facebook security breach

Facebook announced today that earlier this week, "attackers exploited a vulnerability in Facebook’s code that impacted “View As”, a feature that lets people see what their own profile looks like to someone else. This allowed them to steal Facebook access tokens which they could then use to take over people’s accounts."

> Keep Reading

Pages

News Release | U.S. PIRG | Consumer Protection

Experian Should Reissue New Credit Freeze PINs Immediately

Our statement about Experian's security flaw with its credit freeze PIN retrieval form. 

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

U.S. PIRG response to reports of Facebook security breach

Facebook announced today that earlier this week, "attackers exploited a vulnerability in Facebook’s code that impacted “View As”, a feature that lets people see what their own profile looks like to someone else. This allowed them to steal Facebook access tokens which they could then use to take over people’s accounts."

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

U.S. PIRG response to reports of Facebook security breach

Facebook announced today that earlier this week, "attackers exploited a vulnerability in Facebook’s code that impacted “View As”, a feature that lets people see what their own profile looks like to someone else. This allowed them to steal Facebook access tokens which they could then use to take over people’s accounts."

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

Tomorrow's National Free Credit Freeze Law

Our press release about the national free credit freeze law that goes into effect tomorrow. It includes tips about credit freezes and other steps consumers can take to protect themselves from different types of identity theft and fraud. 

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

People impacted by Hurricane Florence face scams, price gouging and other consumer abuses; U.S. PIRG offers tip sheet to help

As people throughout the Carolinas and Virginia start to recover and rebuild after Hurricane Florence, they face a number of scams and challenges, from price gouging to collecting insurance to safety for their pets and themselves. In an online tip sheet, U.S. PIRG is sharing information and expertise that will help readers, listeners and viewers better understand and protect themselves from those who may prey on them.

> Keep Reading

Pages

Report | U.S. PIRG Education Fund | Consumer Protection

Why You Should Get Security Freezes Before Your Information is Stolen

Here are tips for preventing ID theft and using a security freeze:

How To Avoid Identity Theft

How To Use a Security Freeze

> Keep Reading
Report | U.S. PIRG & Center for Digital Democracy | Consumer Protection

Comments to U.S. Treasury Department on Online Marketplace Lending

In response to a "Request for Information" from the U.S. Treasury Department, last week U.S. PIRG and the Center for Digital Democracy filed a detailed comment recommending that regulators take a close look at the activities of a new "Big Data" financial sector of online marketplace lenders, which includes so-called "peer-to-peer" lenders. While the sector has potential to be innovative and provide lower-cost loans to consumers, and to improve financial opportunity for underserved consumers, there are risks in "light-touch" regulation.

> Keep Reading
Report | US PIRG Education Fund | Consumer Protection

Mortgages and Mortgage Complaints

Our sixth report analyzing complaints in the CFPB's Public Consumer Complaint Database evaluates mortgage complaints, the number one source of complaints to the CFPB, totaling 38% of nearly 500,000 complaints posted since 2011.

> Keep Reading
Report | U.S. PIRG Education Fund | Consumer Protection

Trouble in Toyland 2014

Among the toys surveyed this year, we found numerous choking hazards and five toys with concentrations of toxics exceeding federal standards. In addition to reporting on potentially hazardous products found in stores in 2014, this installment of the report describes the potential hazards in toys and children’s products.

> Keep Reading
Report | U.S. PIRG | Consumer Protection

We Urge CFPB To Provide Mobile Financial Protections

Along with the Center for Digital Democracy, our co-investigator on a series of projects related to "big data" and financial opportunity, we've filed detailed comments to the CFPB regarding the need for strong consumer protections as more and more consumers use mobile financial services. We argue that "mobile technologies and services pose both opportunities and risks to consumers, their privacy, and to the kinds and price of services they are offered."

> Keep Reading

Pages

Blog Post | Consumer Protection

Consumer Tips and FAQ about the Equifax Breach | Mike Litt

Hackers gained access to the personal data of over 145 million Americans in the Equifax breach. Here are some recommended actions consumers can take to protect themselves and answers to frequently asked questions.

> Keep Reading
Blog Post | Food

States ban a common pesticide--and many farmers are happy about it | Kara Cook-Schultz

Arkansas and Missouri announced last week that they are temporarily banning a common agricultural chemical — and many farmers are happy about it.

> Keep Reading
Blog Post | Consumer Protection, Financial Reform

U.S. PIRG Education Fund Files Amicus Brief in the U.S. Supreme Court Supporting States in Antitrust Litigation Against American Express | Michael Landis

On July 6, 2017, U.S. PIRG Education Fund filed with the U.S. Supreme Court an amicus brief supporting several states who are asking the Court to review a Second Circuit judgment that allows American Express to prohibit merchants from encouraging customers to use lower-priced payment options.

> Keep Reading
Blog Post | Public Health, Food

Warning Labels for Roundup — Coming Soon in California | Jason Pfeifle

Earlier this week California health officials announced that, starting on July 7, 2017, glyphosate — the main ingredient in Monsanto's Roundup — would be added to the state's list of cancer-causing chemicals. With this move, California has stepped up once again to be a leader in the fight to protect public health from harmful pesticides.

> Keep Reading
Blog Post | Public Health, Food

EPA’s Pruitt Met with Dow Prior to Favorable RulingDev GowdaKara Cook-Schultz

On March 31st, EPA Administrator Scott Pruitt announced that his agency would deny a petition to ban the dangerous pesticide chlorpyrifos from being sprayed on food. He announced this decision despite EPA scientists’ earlier findings that concluded that chlorpyrifos, which is manufactured by Dow Chemical, can harm brain development of fetuses and infants after ingesting even small amounts. The news that the EPA would continue to allow the spraying of chlorpyrifos alarmed doctors and other public health officials, but what’s even more interesting is that according to several recent Freedom of Information Act requests, Pruitt met with Dow CEO Andrew Liveris at a Houston hotel just twenty days prior to making his controversial decision.

> Keep Reading

Pages

View AllRSS Feed

Support Us

Your donation supports U.S. PIRG’s work to stand up for consumers on the issues that matter, especially when powerful interests are blocking progress.

Consumer Alerts

Join our network and stay up to date on our campaigns, get important consumer updates and take action on critical issues.
Optional Member Code