Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

U.S. PIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, U.S. PIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, U.S. PIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

Blog Post | Consumer Protection

Congress introduces a Congressional Review Act resolution to undo a terrible OCC rule | Lucy Baker

Some financial issues are like Shrek-shaped Russian nesting dolls-- they have more layers than onions and are buried within each other. A Congressional Review Act resolution to repeal an Office of the Comptroller of the Currency rule promulgated in October of 2020 is one such issue.

> Keep Reading
News Release | US PIRG Education Fund | Consumer Protection

Statement: Consumers need to go on defense after Facebook data breach

This serves as another important reminder that consumers must always be vigilant about identity thieves who may call, text or email victims and try to trick them into providing more information.

> Keep Reading
Blog Post | Food

There was how much lead in the baby food? | Henry Hintermeister

A congressional report revealed high levels of arsenic, lead, cadmium and mercury in baby food sold by leading brands. What may be even more shocking is that there are virtually no federal standards for toxic heavy metals in baby food.

> Keep Reading
Blog Post | Consumer Protection

Why Rohit Chopra is the consumer champion we need to head the Consumer Bureau | Aaron Colonnese

We can't let this chance to restore vital consumer protections slip through our fingers.

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News Release | US PIRG Education Fund | Consumer Protection

FTC settles first case against VoIP provider for allowing illegal robocalls

This FTC settlement must be a wake-up call to phone service providers so they do more to protect consumers. If not, the FTC must be vigilant in going after companies that enable the immoral practice of preying on consumers. And the FCC should require providers to block spoofed calls that we all know are scams.

> Keep Reading
News Release | US PIRG Education Fund | Food

Peaches recalled after 68 people in 9 states contract Salmonella

The U.S. FDA said it’s investigating a multistate outbreak of Salmonella Enteritidis infections that it believes stem from peaches. In response, two large grocery chains, ALDI and Target, are removing those peaches from stores.

> Keep Reading
News Release | U.S. PIRG | Consumer Protection, Food

New study indicates toxic chemicals used in take-out food packaging from popular chains

A new study that tested for PFAS in food containers from six restaurant chains found that, out of 29 unique samples, 14 tested above the screening level for fluorine, suggesting PFAS treatment.

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

Consumer advocates sue CFPB for granting financial services industry illegal influence over consumer protection policy

Representing the National Association of Consumer Advocates (NACA), U.S. Public Interest Research Group (PIRG) and consumer law expert Professor Kathleen Engel, Democracy Forward sued the Consumer Financial Protection Bureau (CFPB) and Director Kathy Kraninger Tuesday for unlawfully creating and operating the Taskforce on Federal Consumer Financial Law in violation of the Federal Advisory Committee Act (FACA).

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

Chemical industry lobbyist shouldn't be in charge of children's safety

The U.S. Senate Commerce Committee will hold a confirmation hearing Tuesday on the president’s nomination of Nancy Beck to head the U.S. Consumer Product Safety Commission (CPSC). If confirmed, Beck would have a 7-year term, although a new president could select a different chair. U.S. PIRG and its state affiliates formally oppose the nomination.

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Report | U.S. PIRG Education Fund | Consumer Protection

Predatory Loans & Predatory Loan Complaints

This is the seventh in a series of reports that review complaints to the Consumer Financial Protection Bureau. In this report, we explore consumer complaints about predatory loans, categorized in the database as payday loans, installment loans, and auto title loans.

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Letter: Protecting the FTC from Special Interest Attacks

While much of our work has been in defense of the Consumer Financial Protection Bureau (CFPB), we also support the efforts of the over-100 year old Federal Trade Commission.

> Keep Reading
Report | U.S. PIRG Education Fund | Public Health, Consumer Protection

Getting Personal with Chemicals

We should be able to trust that the products we buy are safe — especially the ones our families use every day, directly on our bodies. However, we looked into common ingredients in popular personal care products, and found that when we use these products, like shampoo, baby wipes, deodorant, shaving gel, or perfume, we are often dosing our bodies with chemicals that can disrupt our hormones, cause developmental problems, cause cancer, and more.

This consumer guide describes the results of our investigation of 10 popular personal care products that contain chemicals of concern.

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Stop Payday Predators

Payday loans are among the most predatory forms of credit on the market. Though they are marketed as having “reasonable” fees or charges, typical interest rates exceed 300 percent. And because the payday lenders’ bottom line actually depends on borrowers’ inability to repay — most payday fees come from borrowers who take out more than 10 loans a year — they target people with low incomes and no other options.

> Keep Reading
Report | U.S. PIRG Education Fund | Consumer Protection

Trouble in Toyland 2015

For 30 years, U.S. PIRG Education Fund has conducted an annual survey of toy safety, which has led to an estimated 150 recalls and other regulatory actions over the years, and has helped educate the public and policymakers on the need for continued action to protect the health and wellbeing of children.

> Keep Reading

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Blog Post | Consumer Protection

The CFPB was created 10 years ago. We’re still defending its mission. | Mike Litt

Advocates who played a role in creating the CFPB, defending it, and now holding it accountable, are doubling down on efforts to make sure the Consumer Bureau does the job it was originally created to do: protect consumers. 

Whether you are an advocate or a consumer (or both!), you are invited to join us on July 21st on Twitter to share why it’s important to you that the CFPB returns to its mission.

> Keep Reading
Blog Post | Consumer Protection

Not worth the risk: It's time to get talc out of all cosmetics, not just baby powder | Danielle Melgar

Johnson & Johnson will end the sale of talc-based baby powders--which can be contaminated with asbestos--in the United States and Canada. That’s a big win for consumers, but it’s not enough.

> Keep Reading
Blog Post | Consumer Tips, COVID-19, Public Health, Consumer Protection

Cleaning and disinfecting safely during the coronavirus outbreak | Emily Scarr

If you’re like me, you’re spending a lot more time cleaning while sheltering in place. My increased time at home cooking, working, and playing with my children makes a lot of mess! I am also cleaning more as a way to reduce the risk of exposure to COVID-19. I enjoy my cleaning routine; in a day full of zoom calls and wrangling small children, it’s nice to take a break to listen to the radio or music while I wipe down the counters or sweep the floor. 

> Keep Reading
Blog Post | Consumer Tips, COVID-19, Public Health, Consumer Protection

Stimulus check plans, finding hand sanitizer, and avoiding scams during coronavirus | Grace Brombach

Each week, we’ll be posting a round-up of short stories from across our network from staff experiencing various COVID-related issues, and what they did about them.

> Keep Reading
Blog Post | COVID-19, Food, Solid Waste

Cut food waste with haste | Evan Preston

Food waste is piling up while people wonder if they can get their groceries. Solutions for businesses, cities, and states to cut waste and get fresh food to people.

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News Release | US PIRG

During this time of year, families are thinking about the children going back to school, and for parents who are sending their kids to college, it can be a bit overwhelming. A key to addressing those concerns is making sure their teens are prepared for “adulting” -- in other words, taking care of their own lives.

News Release | U.S. PIRG

The Veterans and Consumers Fair Credit Act (VCFCA) was reintroduced in the Senate Committee on Banking, Housing, and Urban Affairs on Wednesday. This bill would limit interest rates on loans and go a long way toward protecting consumers, especially veterans, who are often victimized by predatory lenders.

News Release | US PIRG

Representatives of several leading U.S. consumer and traveler groups today met with U.S. Department of Transportation (DOT) Secretary Pete Buttigieg to urge action on the most pressing consumer protection priorities affecting consumers flying commercial airlines. It was the first time representatives of consumer groups were granted a meeting with a U.S. Secretary of Transportation in nearly five years.

Blog Post

The Consumer Financial Protection Bureau celebrated its 10th birthday last Wednesday. It begins its second decade refocused on its mission of protecting you and me after a few years of, ironically, championing shady business practices over consumers. The agency’s first decade was full of success, setbacks, and promise.

Report | U.S. PIRG Education Fund

This report recaps the Consumer Financial Protection Bureau’s results for consumers over the past 10 years, the steps taken to return the CFPB back to its mission after three years of retrograde decisions under the Trump Administration, and our recommendations for CFPB action moving forward.

Consumer Protection

The FCC is starting to fight back against robocalls

Research found that, despite the FCC's recent action, phone companies aren't doing enough to block spoofed calls and scam calls, despite a new law.

 

Consumer Protection

PIRG's consumer watchdogs get to work in wake of T-Mobile data breach

Cell phone carrier T-Mobile has announced that nearly 55 million Americans were affected by a hack of its records, which in some cases compromised Social Security numbers and driver’s license numbers. In response, PIRG published a tip guide for how those affected can protect themselves against identity theft or "phishing" scams.

 

Consumer Protection

Senate reintroduces the Veterans and Consumers Fair Credit Act

High-cost loans are marketed as easy paths to earning extra cash — but in reality, they’re long-term debt traps that often carry triple-digit interest rates. The Veterans and Consumers Fair Credit Act would cap interest rates on loans at 36 percent and help protect consumers, especially veterans, who are targeted by predatory lenders.

 

Consumer Protection

Is that really the IRS? Robocall protections take aim at spoofed numbers

Thanks to new FCC rules, most phone providers are now required to arm their customers with Caller ID verification to confirm whether calls on their network are actually coming from the number on display. 

 
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