Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

U.S. PIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, U.S. PIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, U.S. PIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

News Release | U.S. PIRG Education Fund | Consumer Protection

U.S. PIRG Education Fund files amicus brief in Consumer Financial Protection Bureau case before Supreme Court

Ahead of a U.S. Supreme Court oral argument scheduled for March 3, 2020, U.S. PIRG Education Fund and several other consumer advocacy groups filed an amicus brief today in Seila Law LLC v. Consumer Financial Protection Bureau. The brief argues that long-established principles and Supreme Court precedent support the constitutionality of the CFPB’s leadership structure. The brief also highlights that Congress purposefully created an independent bureau focused on consumer financial protection to avoid a repeat of the 2008 financial crisis.

> Keep Reading
News Release | U.S. PIRG Education Fund | Consumer Protection, Food

New report: Meat recalls remain high; produce and processed food recalls drop

Contaminated food, from Tyson's chicken strips containing chunks of metal to E. coli-laden romaine lettuce, posed a serious danger to Americans’ health in 2019. U.S. PIRG Education Fund How Safe Is Our Food? report found recalls for produce and processed food have fallen 34 percent since 2016, but meat and poultry recalls are up 65 percent since 2013. 

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

Critical Product Safety Legislation Introduced in House by Representative Rush

U.S. Rep. Bobby Rush releases legislation to increase transparency around important product injury and death data. 

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Blog Post | Consumer Tips, Consumer Protection

Manufacturers must do more to keep toxins out of our toys | Grace Brombach

Parents don’t usually expect the toys they buy to threaten their kid’s health -- especially when that toy is a smiling train from a popular kids show.

> Keep Reading

Year in review: Consumer, public health and voters’ rights advancements provided 2019 highlights at the state level

Consumer, public health and voter advocacy -- often from the national nonpartisan group U.S. PIRG and its affiliates -- moved the ball forward at the state level in 2019. 

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News Release | U.S. PIRG Education Fund | Consumer Protection

Heartburn medication recalls continue due to carcinogen concerns

The U.S. Food and Drug Administration (FDA) has confirmed today that the drug manufacturers Dr. Reddy’s and Perrigo have initiated a voluntary recall of all of their generic versions of Zantac (ranitidine) -- commonly used to treat heartburn -- due to carcinogen contamination.

> Keep Reading
News Release | Consumer Protection

Supreme Court agrees to hear case about limits of executive power

The U.S. Supreme Court has agreed to decide whether the Constitution allows the president to fire the director of the Consumer Financial Protection Bureau (CFPB) only for cause.

> Keep Reading
News Release | U.S. PIRG Education Fund | Consumer Protection

Proposed rule would remove unsafe, inclined infant sleepers from market

Despite more than 50 infant deaths from inclined sleepers, including the Fisher-Price Rock ‘n Play and the Kids II Rocking Sleeper, many versions of this type of product remain for sale and in homes. The U.S. Consumer Product Safety Commission (CPSC) is proposing a new rule that would virtually end the sale of inclined sleepers. 

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News Release | U.S. PIRG Education Fund | Consumer Protection

Investigation finds 1 in 9 used cars for sale at AutoNation have unrepaired safety recalls

AutoNation, America’s largest auto retailer, is selling used vehicles with unrepaired safety recalls including explosive Takata airbags, faulty GM ignition switches and defects with no fix available.

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Report | U.S. PIRG Education Fund | Consumer Protection

Trouble in Toyland 2014

Among the toys surveyed this year, we found numerous choking hazards and five toys with concentrations of toxics exceeding federal standards. In addition to reporting on potentially hazardous products found in stores in 2014, this installment of the report describes the potential hazards in toys and children’s products.

> Keep Reading
Report | U.S. PIRG | Consumer Protection

We Urge CFPB To Provide Mobile Financial Protections

Along with the Center for Digital Democracy, our co-investigator on a series of projects related to "big data" and financial opportunity, we've filed detailed comments to the CFPB regarding the need for strong consumer protections as more and more consumers use mobile financial services. We argue that "mobile technologies and services pose both opportunities and risks to consumers, their privacy, and to the kinds and price of services they are offered."

> Keep Reading
Report | U.S. PIRG Education Fund | Consumer Protection

The Unfriendly Skies

Consolidation in the airline industry, along with pressures created by new security rules and the recent high cost of aviation gasoline, has changed the way we fly. It seems as if every consumer has an airline travel story—how they were trapped on the tarmac, tricked by fees, missed their connection, or lost their bag.

What many consumers don’t know is that they do have a number of new rights as well as a right to complain, both to the airline and to the government.

> Keep Reading
Report | U.S. PIRG Education Fund | Consumer Protection

Debt Collectors, Debt Complaints

This is the fifth in a series of reports that review complaints to the CFPB nationally and on a state-by-state level. In this report we explore consumer complaints about debt collection, with the aim of uncovering patterns in the problems consumers are experiencing with debt collectors and documenting the role of the CFPB in helping consumers successfully resolve their complaints.

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Report | U.S. PIRG Education Fund | Consumer Protection

Trouble in Toyland 2013

The 2013 Trouble in Toyland report is the 28th annual U.S. Public Interest Research Group (PIRG) survey of toy safety. In this report, U.S. PIRG provides safety guidelines for consumers when purchasing toys for small children and provides examples of toys currently on store shelves that may pose potential safety hazards.

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Blog Post | Public Health, Consumer Protection

PIRG Consumer Watchdog: Asbestos Found In Children's Products | Dev Gowda

The PIRG Consumer Watchdog team recently found that three different products sold by national retail brand Claire’s contain alarming amounts of asbestos. The Food and Drug Administration (FDA) considers it “unacceptable” for cosmetic talc to be contaminated with asbestos, and doctors say that there is no safe limit of asbestos.

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Blog Post | Consumer Protection

Six Months Out From Equifax Hack, Are Consumers Any Better Protected? | Mike Litt

Consumers agree: Equifax must be held accountable for its wrongdoing. Yet the Trump administration and Congress still haven’t taken action to do that, or to better protect consumers from identity theft in the future. What are they waiting for?

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Blog Post | Consumer Protection

Breaking The Cycle Of Debt: Why We Need The Payday Lending Rule | Mike Litt

We call them debt traps for a reason: Payday lending has long led to schemes that literally trap consumers in consecutive loans with obscenely high interest rates.

 

> Keep Reading
Blog Post | Consumer Protection, Financial Reform

We Need A Consumer Champion To Lead The Consumer Bureau | Mike Litt

 

From requesting no budget to moving the agency away from its mission, it’s clear: Mulvaney is not leading the Consumer Bureau, he’s trying to undermine it. That’s why we’re calling on our senators to only confirm a qualified consumer champion to permanently lead the Consumer Bureau. You can help by taking action now.

 

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Blog Post | Consumer Protection

This Will Make Equifax Think Twice About How They’re Protecting Your Data | Mike Litt

New bill will ensure that credit bureaus protect your information as if you actually mattered to them, and will both punish them and compensate you when they fail to do so.

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News Release | U.S. PIRG

A new study that tested for PFAS in food containers from six restaurant chains found that, out of 29 unique samples, 14 tested above the screening level for fluorine, suggesting PFAS treatment.

Blog Post

Advocates who played a role in creating the CFPB, defending it, and now holding it accountable, are doubling down on efforts to make sure the Consumer Bureau does the job it was originally created to do: protect consumers. 

Whether you are an advocate or a consumer (or both!), you are invited to join us on July 21st on Twitter to share why it’s important to you that the CFPB returns to its mission.

Report | U.S. PIRG Education Fund

On the 10th anniversary of the Consumer Financial Protection Bureau’s (CFPB) establishment as a centerpiece of the 2010 Dodd-Frank Wall Street Reform and Consumer Protection Act (the law passed on 21 July 2010 and the Bureau opened its doors one year later), we look at the latest results from the CFPB’s public Consumer Complaint Database. This snapshot finds that, as the COVID-19 pandemic wreaks havoc on the financial situations of millions of Americans, consumer complaints to the CFPB have spiked to record levels. The CFPB must take powerful action to protect consumers in the financial marketplace.

News Release | U.S. PIRG

Representing the National Association of Consumer Advocates (NACA), U.S. Public Interest Research Group (PIRG) and consumer law expert Professor Kathleen Engel, Democracy Forward sued the Consumer Financial Protection Bureau (CFPB) and Director Kathy Kraninger Tuesday for unlawfully creating and operating the Taskforce on Federal Consumer Financial Law in violation of the Federal Advisory Committee Act (FACA).

News Release | U.S. PIRG

The U.S. Senate Commerce Committee will hold a confirmation hearing Tuesday on the president’s nomination of Nancy Beck to head the U.S. Consumer Product Safety Commission (CPSC). If confirmed, Beck would have a 7-year term, although a new president could select a different chair. U.S. PIRG and its state affiliates formally oppose the nomination.

Consumer Protection

CFPB green-lights predatory payday loans amid COVID-19 pandemic

The CFPB has finalized a rule pulling back on payday lending protections that were set to go into effect in 2019. The protections would have required lenders to check if their customers were able to repay high interest rates before borrowing.

 

Consumer Protection

As the pandemic goes on, consumer complaints continue at a record pace

A U.S. PIRG Education Fund analysis has found that since March 2020, public consumer complaints at the federal Consumer Financial Protection Bureau have skyrocketed, setting a new monthly record each month. During this period, one in five complaints concerning mortgages, student loans or vehicle financing has mentioned the coronavirus crisis.

 

Consumer Protection

Auto loan complaints skyrocket with COVID-19 crisis

According to the Consumer Financial Protection Bureau (CFPB), the number of complaints from consumers facing challenges in getting relief on their auto loans has increased sharply — nearly 2.5 times more complaints in March through May 2020 as compared to the same period last year.

 

Consumer Protection

PIRG joins litigation challenging the CFPB's Taskforce on Federal Consumer Financial Law

Created to "harmonize and modernize federal consumer financial laws," the Consumer Financial Protection Bureau's task force has failed to provide adequate transparency, and is comprised of industry-aligned members to the exclusion of consumer advocates.

 
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