Defend the Consumer Bureau

Our Consumer Cop On the Financial Beat

You should be able to save, invest and manage your money without fear of being trapped, tricked or ripped off by the institutions you're trusting with your financial future. That’s why we need strong consumer protections on Wall Street.

The 2008 economic collapse made it even more clear that Americans need a watchdog agency devoted to creating and enforcing fair, clear and transparent rules to protect consumers in the financial marketplace. So in 2010, we helped create the Consumer Financial Protection Bureau (CFPB) to be our watchdog on Wall Street. But now, the Trump administration and Wall Street's allies in Congress are looking to weaken or eliminate the Consumer Bureau. We can't let that happen.

The CFPB Gets the Job Done

Despite the fact that the CFPB is not widely known, it's been a huge success for consumers, returning nearly $12 billion to more than 29 million people who were ripped off by companies that broke the law … in just six years. 

The CFPB holds big banks, debt collectors, and lenders accountable. Here are a few examples of some of the cases the CFPB has taken on to protect consumers: 

In 2015, the Department of Justice and 47 states joined the CFPB in a $216 million action against JP Morgan Chase Bank for illegal debt collection practices affecting more than half a million Americans.
When Wells Fargo employees were caught opening unauthorized debit and credit accounts using their customer's information, the CFPB fined Wells Fargo $100 million for fraud. 
The CFPB fined Equifax andTransUnion — two of the three largest credit reporting agencies — $5 million for selling inflated credit scores to consumers that were different from ones actually used by lenders, and returned $17 million to those consumers harmed by the deception.

In addition, the Consumer Bureau has helped level the financial playing field, educating veterans, senior citizens, new homeowners, college students, and low-income consumers on how to keep their finances secure. 

The Consumer Bureau's success should be earning it applause in Washington. The idea that consumers deserve protection against fraud and other misleading practices shouldn't be controversial.

Yet instead of cheering on the Consumer Bureau, the Trump administration and some members of Congress are pushing to weaken or even get rid of it. 

Senators: Keep our Watchdog on Wall Street

We can keep our consumer cop on the financial beat — but only if we can convince enough senators to stand up and defend the Consumer Bureau, and stop any bad bills that try to roll back or eliminate consumer protections.

Even with the Consumer Bureau on the job, many Americans are still at risk of reckless financial practices that threaten their homes, their retirement savings, and their overall well-being. That’s why we don’t simply need the Consumer Bureau to exist: We need to make it even better, by strengthening commonsense consumer protections, spreading the word about its success and potential, and defending it from constant attacks from Wall Street.   

In the wake of the Great Recession, we helped spearhead the creation of the Consumer Bureau. Now, we need your help to stand up for consumer protection once again, and defend the CFPB from those who would weaken or eliminate it.  

Check out our Reports about the CFPB

In the years since the Consumer Bureau was created, we've worked alongside Frontier Group to research and review the CFPB's Consumer Complaint Database to publish a series of reports documenting the problems consumers are facing in the financial marketplace, how the Consumer Bureau is helping to resolve these issues, and what steps should be taken to ensure consumers are protected. Click through to learn more about each of these reports: 

Medical Debt Malpractice
Big Banks, Big Overdraft Fees
Predatory Loans & Predatory Loan Complaints
Mortgages and Mortgage Complaints
Debt Collectors, Debt Complaints
Credit Cards, Consumer Complaints
Big Credit Bureaus, Big Mistakes

Private Loans, Public Complaints
Big Banks, Big Complaints

Issue updates

Blog Post | Financial Reform

Car Dealers Will Stick You in ‘The Box’ to Sell You Things You Don’t Need or Want | Lucy Baker

In the movie “Cool Hand Luke” (1967), Paul Newman’s character gets put into solitary confinement on a prison farm in a tiny room called “the box”. You can’t lie down, or sit down in this box, it is that small. It is hot, very hot. It is no wonder, then, that car dealers have nicknamed the room where consumers meet with the finance director (who is called “the closer”) to sign final car purchase paperwork “The Box.” We write about in our new report on how CFPB Auto Loan Complaints are rising during the pandemic. 

> Keep Reading
Blog Post | Financial Reform

PIRGs, Allies Urge CFPB Director Not To Weaken Its Enforcement Arm | Ed Mierzwinski

During a pandemic that has also harmed family finances, should the CFPB director weaken its enforcement arm? No. More on why the state PIRGs joined 83 consumer and civil rights groups in a letter urging Kathy Kraninger to "abandon" her "October Surprise" proposed reorganization that even industry lawyers call its "single most effective" effort to "weaken its own enforcement arm."

> Keep Reading
News Release | U.S. PIRG | Financial Reform

CFPB Approves Modified Final Debt Collection Rule

On Friday, the CFPB released a modified final version of its Debt Collection Rule, although it delayed action until December on one of its most controversial provisions, allowing collection of  time-barred zombie debt. A statement by Consumer Program Associate Lucy Baker follows.

> Keep Reading
Blog Post | Financial Reform

Voters support strong CFPB, strong protections against Wall Street, payday lenders | Ed Mierzwinski

Polls show voters, across party lines, want both a strong CFPB and strong Wall Street, payday lender and debt collector oversight. Will the next Congress listen to them and undo this Administration's myriad rollbacks of consumer and investor financial protections?

> Keep Reading
Report | U.S. PIRG Education Fund | Consumer Protection

Auto Loan Complaints Rise

Our latest report, with the Frontier Group, finds that: Financing the purchase of a car is a minefield for consumers at even the best of times. Tricks and traps in the auto marketplace can leave consumers paying more for a car than they should – or, worse, to being victimized by predatory and abusive practices by auto dealers and lenders. COVID-19 has left consumers even more vulnerable.

> Keep Reading

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News Release | U.S. PIRG | Financial Reform

CFPB Approves Modified Final Debt Collection Rule

On Friday, the CFPB released a modified final version of its Debt Collection Rule, although it delayed action until December on one of its most controversial provisions, allowing collection of  time-barred zombie debt. A statement by Consumer Program Associate Lucy Baker follows.

> Keep Reading
News Release | U.S. PIRG Education Fund | Consumer Protection

COVID-19 pandemic worsens existing consumer problems with car buying

Consumer complaints to the Consumer Financial Protection Bureau (CFPB) regarding vehicle loans and leases have increased sharply during the coronavirus pandemic, according to a new report by the U.S. PIRG Education Fund and Frontier Group. The analysis suggests that consumers are facing abusive and deceptive practices from the automobile lending industry.

> Keep Reading
News Release | U.S.PIRG | Financial Reform

CFPB Director: Stop Letting Industry Violate the Fair Credit Reporting Act

We've joined the National Consumer Law Center in a news release describing a letter from 21 consumer and faith groups urging her to revoke permission to the credit reporting industry to violate consumer protections. 

> Keep Reading
News Release | US PIRG Education Fund | Consumer Protection

FTC settles first case against VoIP provider for allowing illegal robocalls

This FTC settlement must be a wake-up call to phone service providers so they do more to protect consumers. If not, the FTC must be vigilant in going after companies that enable the immoral practice of preying on consumers. And the FCC should require providers to block spoofed calls that we all know are scams.

> Keep Reading
News Release | U.S. PIRG | Financial Reform

Led by massive surge in credit reporting grievances, CFPB complaints set another record in July

For the fifth consecutive month, in July, a record number of consumers filed complaints with the Consumer Financial Protection Bureau (CFPB), according to an analysis by U.S. PIRG and the Frontier Group. Complaints since the national onset of the COVID-19 pandemic (March-July 2020) are up 50 percent over the same five-month period in 2019.

> Keep Reading

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30 years of toy safety

For the past thirty years, our sister organization U.S. PIRG Education Fund has taken a close look at the safety of toys sold in stores. Their reports have led to more than 150 regulatory actions. In November 2015, they released our 30th annual Trouble in Toyland report.

> Keep Reading

Reforming Wall Street

U.S. PIRG’s campaign to win historic Wall Street Reform was recognized by The Hill newspaper as one of the Top 10 lobbying victories of 2010, which wrote that, “[c]onsumer advocacy groups like the U.S. Public Interest Research Group and the Consumer Federation of America won big with the creation of the Consumer Financial Protection Agency.” In addition, we worked to ensure the confirmation of Richard Cordray as director of the CFPB, ensuring that the new agency had the power to carry out its mission.

> Keep Reading

Protecting Consumers from Credit Company Abuses

Credit card companies seeking even higher profits have invented a slew of unfair practices. U.S. PIRG played a crucial role in passing the Credit Card Accountability, Responsibility and Disclosure (CARD) Act, which protects consumers and reins in the credit card companies' most abusive fees and practices.

> Keep Reading
Report | U.S. PIRG Education Fund | Consumer Protection

Auto Loan Complaints Rise

Our latest report, with the Frontier Group, finds that: Financing the purchase of a car is a minefield for consumers at even the best of times. Tricks and traps in the auto marketplace can leave consumers paying more for a car than they should – or, worse, to being victimized by predatory and abusive practices by auto dealers and lenders. COVID-19 has left consumers even more vulnerable.

> Keep Reading
Report | U.S. PIRG | Financial Reform

Analysis: CFPB Complaints Surge During Pandemic, Led By Credit Report Complaints

For the fifth consecutive month, consumer complaints to the CFPB set a new monthly complaint volume record in July, according to an analysis by U.S. PIRG and the Frontier Group. This snapshot focuses on spikes in complaints about credit reporting. While credit reporting complaints have always been among the leading complaint categories, during the pandemic the total number of credit reporting complaints has surged by 86 percent. As a percentage of overall complaints, they accounted for 65 percent in July, compared to 54 percent in February.

> Keep Reading
Report | U.S. PIRG Education Fund | Consumer Protection

Consumer Complaints Break Records

On the 10th anniversary of the Consumer Financial Protection Bureau’s (CFPB) establishment as a centerpiece of the 2010 Dodd-Frank Wall Street Reform and Consumer Protection Act (the law passed on 21 July 2010 and the Bureau opened its doors one year later), we look at the latest results from the CFPB’s public Consumer Complaint Database. This snapshot finds that, as the COVID-19 pandemic wreaks havoc on the financial situations of millions of Americans, consumer complaints to the CFPB have spiked to record levels.

> Keep Reading
Report | U.S. PIRG Education Fund | Financial Reform

Putting Consumers First

U.S. PIRG Education Fund, the Student Borrower Protection Center and Consumer Action have released a report recommending that  CFPB should use the full extent of its authority to take immediate action to strengthen its consumer complaint tool, hold companies accountable for providing complete and timely responses to consumers, and leverage consumer complaints related to the pandemic to support oversight and regulatory action to protect consumers.

> Keep Reading
Report | U.S. PIRG Education Fund | Consumer Protection, Food

Food Recall Failure

Our research found the majority of grocery stores fail to warn the public about hazardous food recalls. While they collect significant information about Americans shopping habits to sell us more food, they aren't doing enough to use that information to protect the public health.

> Keep Reading

Pages

Blog Post | Financial Reform

Car Dealers Will Stick You in ‘The Box’ to Sell You Things You Don’t Need or Want | Lucy Baker

In the movie “Cool Hand Luke” (1967), Paul Newman’s character gets put into solitary confinement on a prison farm in a tiny room called “the box”. You can’t lie down, or sit down in this box, it is that small. It is hot, very hot. It is no wonder, then, that car dealers have nicknamed the room where consumers meet with the finance director (who is called “the closer”) to sign final car purchase paperwork “The Box.” We write about in our new report on how CFPB Auto Loan Complaints are rising during the pandemic. 

> Keep Reading
Blog Post | Financial Reform

PIRGs, Allies Urge CFPB Director Not To Weaken Its Enforcement Arm | Ed Mierzwinski

During a pandemic that has also harmed family finances, should the CFPB director weaken its enforcement arm? No. More on why the state PIRGs joined 83 consumer and civil rights groups in a letter urging Kathy Kraninger to "abandon" her "October Surprise" proposed reorganization that even industry lawyers call its "single most effective" effort to "weaken its own enforcement arm."

> Keep Reading
Blog Post | Financial Reform

Voters support strong CFPB, strong protections against Wall Street, payday lenders | Ed Mierzwinski

Polls show voters, across party lines, want both a strong CFPB and strong Wall Street, payday lender and debt collector oversight. Will the next Congress listen to them and undo this Administration's myriad rollbacks of consumer and investor financial protections?

> Keep Reading

Pages

Blog Post | Consumer Protection

In the wake of the Capital One data breach, Ed Mierzwinski and Adam Garber explain how to protect your credit

Were you affected by the Capital One breach, one of the largest thefts of data from any bank to date?

> Keep Reading
Blog Post | Consumer Protection

State PIRGs go to Washington for Consumer Lobby Day

Members of Congress hear repeatedly from lobbyists for corporate special interests in their offices and at fundraisers. How can consumer advocates balance the scales?

> Keep Reading
Blog Post | Consumer Protection

Congressional testimony underscores how predatory auto loans are driving Americans into debt

In most of the country, owning a car is all but required. And we're paying for it—to the tune of $1.2 trillion. This is putting the financial well-being of millions of Americans at risk, and U.S. PIRG and our national network are calling for change.

> Keep Reading
Blog Post | Public Health, Consumer Protection

How safe is our food? Not safe enough, says PIRG Consumer Watchdog team, and it's trending in the wrong direction

Unsafe food recalls in the U.S. are trending the wrong way. From 2013 to 2017, they rose 10 percent overall, and a whopping 83 percent for the most hazardous meat and poultry recalls.

> Keep Reading
Blog Post | Consumer Protection

1 Year After Equifax Data Breach, Here's Everything You Need To Know

One year after announcing the biggest data breach in history, Equifax still hasn’t been held accountable or provided the information and tools consumers need to protect themselves. Since Equifax won’t help protect consumers, U.S. PIRG is stepping in.

> Keep Reading
Blog Post

In the movie “Cool Hand Luke” (1967), Paul Newman’s character gets put into solitary confinement on a prison farm in a tiny room called “the box”. You can’t lie down, or sit down in this box, it is that small. It is hot, very hot. It is no wonder, then, that car dealers have nicknamed the room where consumers meet with the finance director (who is called “the closer”) to sign final car purchase paperwork “The Box.” We write about in our new report on how CFPB Auto Loan Complaints are rising during the pandemic. 

Blog Post

During a pandemic that has also harmed family finances, should the CFPB director weaken its enforcement arm? No. More on why the state PIRGs joined 83 consumer and civil rights groups in a letter urging Kathy Kraninger to "abandon" her "October Surprise" proposed reorganization that even industry lawyers call its "single most effective" effort to "weaken its own enforcement arm."

News Release | U.S. PIRG

On Friday, the CFPB released a modified final version of its Debt Collection Rule, although it delayed action until December on one of its most controversial provisions, allowing collection of  time-barred zombie debt. A statement by Consumer Program Associate Lucy Baker follows.

Blog Post

Polls show voters, across party lines, want both a strong CFPB and strong Wall Street, payday lender and debt collector oversight. Will the next Congress listen to them and undo this Administration's myriad rollbacks of consumer and investor financial protections?

Report | U.S. PIRG Education Fund

Our latest report, with the Frontier Group, finds that: Financing the purchase of a car is a minefield for consumers at even the best of times. Tricks and traps in the auto marketplace can leave consumers paying more for a car than they should – or, worse, to being victimized by predatory and abusive practices by auto dealers and lenders. COVID-19 has left consumers even more vulnerable. A review of complaints to the Consumer Financial Protection Bureau’s (CFPB) Consumer Complaint Database reveals a sharp spike in consumer complaints about auto purchasing, leasing and financing since the beginning of the pandemic.

Consumer Protection

Auto Loan Complaints Rise

A review of complaints to the Consumer Financial Protection Bureau’s (CFPB) Consumer Complaint Database reveals a sharp spike in consumer complaints about auto purchasing, leasing and finance since the beginning of the pandemic.

 

Consumer Protection

California persists with new protections in face of fires, COVID-19

Included in the windfall of CALPIRG-supported legislative victories this year are a law creating a California consumer watchdog, a first-in-the-nation ban on 12 toxic chemicals in personal care products sold in California, and a law prohibiting flavored tobacco products in the state, which Gov. Gavin Newsom signed hours after it passed the Legislature.

 

Consumer Protection

Grocery stores pull peaches after dozens contract salmonella

The U.S. Food and Drug Administration is investigating an outbreak of salmonella infections it believes stems from contaminated peaches. Grocery chains Aldi and Target have recalled peaches suspected of contamination from store shelves.

 

Consumer Protection

CFPB green-lights predatory payday loans amid COVID-19 pandemic

The CFPB has finalized a rule pulling back on payday lending protections that were set to go into effect in 2019. The protections would have required lenders to check if their customers were able to repay high interest rates before borrowing.

 
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DEFEND THE CFPB

Tell your representative to oppose the “Financial CHOICE Act,” which would gut Wall Street reforms and destroy the Consumer Financial Protection Bureau as we know it.

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