Defend the Consumer Bureau

Our Consumer Cop On the Financial Beat

You should be able to save, invest and manage your money without fear of being trapped, tricked or ripped off by the institutions you're trusting with your financial future. That’s why we need strong consumer protections on Wall Street.

The 2008 economic collapse made it even more clear that Americans need a watchdog agency devoted to creating and enforcing fair, clear and transparent rules to protect consumers in the financial marketplace. So in 2010, we helped create the Consumer Financial Protection Bureau (CFPB) to be our watchdog on Wall Street. But now, the Trump administration and Wall Street's allies in Congress are looking to weaken or eliminate the Consumer Bureau. We can't let that happen.

The CFPB Gets the Job Done

Despite the fact that the CFPB is not widely known, it's been a huge success for consumers, returning nearly $12 billion to more than 29 million people who were ripped off by companies that broke the law … in just six years. 

The CFPB holds big banks, debt collectors, and lenders accountable. Here are a few examples of some of the cases the CFPB has taken on to protect consumers: 

In 2015, the Department of Justice and 47 states joined the CFPB in a $216 million action against JP Morgan Chase Bank for illegal debt collection practices affecting more than half a million Americans.
When Wells Fargo employees were caught opening unauthorized debit and credit accounts using their customer's information, the CFPB fined Wells Fargo $100 million for fraud. 
The CFPB fined Equifax andTransUnion — two of the three largest credit reporting agencies — $5 million for selling inflated credit scores to consumers that were different from ones actually used by lenders, and returned $17 million to those consumers harmed by the deception.

In addition, the Consumer Bureau has helped level the financial playing field, educating veterans, senior citizens, new homeowners, college students, and low-income consumers on how to keep their finances secure. 

The Consumer Bureau's success should be earning it applause in Washington. The idea that consumers deserve protection against fraud and other misleading practices shouldn't be controversial.

Yet instead of cheering on the Consumer Bureau, the Trump administration and some members of Congress are pushing to weaken or even get rid of it. 

Senators: Keep our Watchdog on Wall Street

We can keep our consumer cop on the financial beat — but only if we can convince enough senators to stand up and defend the Consumer Bureau, and stop any bad bills that try to roll back or eliminate consumer protections.

Even with the Consumer Bureau on the job, many Americans are still at risk of reckless financial practices that threaten their homes, their retirement savings, and their overall well-being. That’s why we don’t simply need the Consumer Bureau to exist: We need to make it even better, by strengthening commonsense consumer protections, spreading the word about its success and potential, and defending it from constant attacks from Wall Street.   

In the wake of the Great Recession, we helped spearhead the creation of the Consumer Bureau. Now, we need your help to stand up for consumer protection once again, and defend the CFPB from those who would weaken or eliminate it.  

Check out our Reports about the CFPB

In the years since the Consumer Bureau was created, we've worked alongside Frontier Group to research and review the CFPB's Consumer Complaint Database to publish a series of reports documenting the problems consumers are facing in the financial marketplace, how the Consumer Bureau is helping to resolve these issues, and what steps should be taken to ensure consumers are protected. Click through to learn more about each of these reports: 

Medical Debt Malpractice
Big Banks, Big Overdraft Fees
Predatory Loans & Predatory Loan Complaints
Mortgages and Mortgage Complaints
Debt Collectors, Debt Complaints
Credit Cards, Consumer Complaints
Big Credit Bureaus, Big Mistakes

Private Loans, Public Complaints
Big Banks, Big Complaints

Issue updates

Blog Post | Financial Reform

Efforts continue to make climate change a financial regulatory priority | Ed Mierzwinski

Half the country faces fire and wind, the other half wind, rain and flood. Despite nay-saying from some members of Congress, the Biden administration's financial regulators continue to make the global climate change crisis a financial regulatory priority. 

Cover graphic by Ron Mader via Flickr, some rights reserved.

> Keep Reading
News Release | U.S. PIRG | Financial Reform

Consumer Advocates Urge Court to Block Use of Findings of Unlawful Trump-Era CFPB Taskforce

Democracy Forward, the attorneys for U.S. PIRG, the National Association of Consumer Advocates and Professor Kathleen Engel, filed a motion for summary judgement Friday in U.S. Court in our lawsuit against the Trump-era CFPB's so-called Taskforce on Federal Consumer Financial Law.

> Keep Reading
News Release | U.S. PIRG | Financial Reform

U.S. PIRG supports FTC antitrust case vs. Facebook

We're supporting the FTC's re-filing of an antitrust complaint against Facebook.

> Keep Reading
Blog Post | Financial Reform

Federal Reserve changes to debit card rules will help competition | Ed Mierzwinski

We're supporting regulatory changes proposed by the Federal Reserve to clarify that certain debit card routing practices by banks are "inconsistent" with the 2010 Durbin amendment's requirement that merchants be given at least two routing choices unaffiliated with the Visa or Mastercard payment networks. Choices are pro-competition and pro-innovation and would lower costs to merchants and, ultimately, prices to consumers.  And isn't "inconsistent" perhaps another way to say "against the law?"

Cover graphic by frankieleon via Flickr, some rights reserved

> Keep Reading

Pages

News Release | U.S. PIRG | Financial Reform

Consumer Advocates Urge Court to Block Use of Findings of Unlawful Trump-Era CFPB Taskforce

Democracy Forward, the attorneys for U.S. PIRG, the National Association of Consumer Advocates and Professor Kathleen Engel, filed a motion for summary judgement Friday in U.S. Court in our lawsuit against the Trump-era CFPB's so-called Taskforce on Federal Consumer Financial Law.

> Keep Reading
News Release | U.S. PIRG | Financial Reform

U.S. PIRG supports FTC antitrust case vs. Facebook

We're supporting the FTC's re-filing of an antitrust complaint against Facebook.

> Keep Reading
News Release | US PIRG | Consumer Tips, Consumer Protection

Back to school: financial literacy tips for college students, teens

During this time of year, families are thinking about the children going back to school, and for parents who are sending their kids to college, it can be a bit overwhelming. A key to addressing those concerns is making sure their teens are prepared for “adulting” -- in other words, taking care of their own lives.

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

Statement: U.S. PIRG applauds Senate introduction of the Veterans and Consumers Fair Credit Act

The Veterans and Consumers Fair Credit Act (VCFCA) was reintroduced in the Senate Committee on Banking, Housing, and Urban Affairs on Wednesday. This bill would limit interest rates on loans and go a long way toward protecting consumers, especially veterans, who are often victimized by predatory lenders.

> Keep Reading

PIRG, other consumer groups urge DOT Secretary Buttigieg to do more to protect consumers

Representatives of several leading U.S. consumer and traveler groups today met with U.S. Department of Transportation (DOT) Secretary Pete Buttigieg to urge action on the most pressing consumer protection priorities affecting consumers flying commercial airlines. It was the first time representatives of consumer groups were granted a meeting with a U.S. Secretary of Transportation in nearly five years.

> Keep Reading

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30 years of toy safety

For the past thirty years, our sister organization U.S. PIRG Education Fund has taken a close look at the safety of toys sold in stores. Their reports have led to more than 150 regulatory actions. In November 2015, they released our 30th annual Trouble in Toyland report.

> Keep Reading

Reforming Wall Street

U.S. PIRG’s campaign to win historic Wall Street Reform was recognized by The Hill newspaper as one of the Top 10 lobbying victories of 2010, which wrote that, “[c]onsumer advocacy groups like the U.S. Public Interest Research Group and the Consumer Federation of America won big with the creation of the Consumer Financial Protection Agency.” In addition, we worked to ensure the confirmation of Richard Cordray as director of the CFPB, ensuring that the new agency had the power to carry out its mission.

> Keep Reading

Protecting Consumers from Credit Company Abuses

Credit card companies seeking even higher profits have invented a slew of unfair practices. U.S. PIRG played a crucial role in passing the Credit Card Accountability, Responsibility and Disclosure (CARD) Act, which protects consumers and reins in the credit card companies' most abusive fees and practices.

> Keep Reading
Report | U.S. PIRG Education Fund | Consumer Protection

The CFPB Turns 10

This report recaps the Consumer Financial Protection Bureau’s results for consumers over the past 10 years, the steps taken to return the CFPB back to its mission after three years of retrograde decisions under the Trump Administration, and our recommendations for CFPB action moving forward.

> Keep Reading
Report | U.S. PIRG Education Fund | Financial Reform

Virtual Wallets, Real Complaints

New report documents consumer complaints to the CFPB about digital wallets and peer-to-peer (P2P) apps.

> Keep Reading
Report | U.S. PIRG Education Fund | Consumer Protection

Consumers in peril

U.S. PIRG Education Fund report documents that complaints to the CFPB, led by complaints about credit bureaus, set new records in 2020.

> Keep Reading
Report | U.S. PIRG Education Fund | Consumer Protection

Auto Loan Complaints Rise

Our latest report, with the Frontier Group, finds that: Financing the purchase of a car is a minefield for consumers at even the best of times. Tricks and traps in the auto marketplace can leave consumers paying more for a car than they should – or, worse, to being victimized by predatory and abusive practices by auto dealers and lenders. COVID-19 has left consumers even more vulnerable.

> Keep Reading
Report | U.S. PIRG | Financial Reform

Analysis: CFPB Complaints Surge During Pandemic, Led By Credit Report Complaints

For the fifth consecutive month, consumer complaints to the CFPB set a new monthly complaint volume record in July, according to an analysis by U.S. PIRG and the Frontier Group. This snapshot focuses on spikes in complaints about credit reporting. While credit reporting complaints have always been among the leading complaint categories, during the pandemic the total number of credit reporting complaints has surged by 86 percent. As a percentage of overall complaints, they accounted for 65 percent in July, compared to 54 percent in February.

> Keep Reading

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Blog Post | Financial Reform

Efforts continue to make climate change a financial regulatory priority | Ed Mierzwinski

Half the country faces fire and wind, the other half wind, rain and flood. Despite nay-saying from some members of Congress, the Biden administration's financial regulators continue to make the global climate change crisis a financial regulatory priority. 

Cover graphic by Ron Mader via Flickr, some rights reserved.

> Keep Reading
Blog Post | Financial Reform

Federal Reserve changes to debit card rules will help competition | Ed Mierzwinski

We're supporting regulatory changes proposed by the Federal Reserve to clarify that certain debit card routing practices by banks are "inconsistent" with the 2010 Durbin amendment's requirement that merchants be given at least two routing choices unaffiliated with the Visa or Mastercard payment networks. Choices are pro-competition and pro-innovation and would lower costs to merchants and, ultimately, prices to consumers.  And isn't "inconsistent" perhaps another way to say "against the law?"

Cover graphic by frankieleon via Flickr, some rights reserved

> Keep Reading
Blog Post | Financial Reform

Will Executive Order Slow The March of the Mega-Banks? | Ed Mierzwinski

President Biden's recent Executive Order on promoting competition in the economy includes several specific recommendations on improving competition in the financial sector. It proposes that the CFPB give consumers more choices by giving them control of their financial data. It proposes that regulators strengthen oversight of bank mergers, which for years have been routinely rubber-stamped. While it doesn't specifically address the payment system oligopoly that raises the prices everyone pays, lowering swipe fees is also a logical outcome of the EO.

Cover photo of the Marriner Eccles Federal Reserve Building, Washington, DC by Rafael Saldaña via Flickr, Some Rights Reserved.

> Keep Reading
Blog Post | Consumer Protection

As the Consumer Financial Protection Bureau turns 10, the future is bright | Mike Litt

The Consumer Financial Protection Bureau celebrated its 10th birthday last Wednesday. It begins its second decade refocused on its mission of protecting you and me after a few years of, ironically, championing shady business practices over consumers. The agency’s first decade was full of success, setbacks, and promise.

> Keep Reading

Pages

Blog Post | Consumer Protection

In the wake of the Capital One data breach, Ed Mierzwinski and Adam Garber explain how to protect your credit

Were you affected by the Capital One breach, one of the largest thefts of data from any bank to date?

> Keep Reading
Blog Post | Consumer Protection

State PIRGs go to Washington for Consumer Lobby Day

Members of Congress hear repeatedly from lobbyists for corporate special interests in their offices and at fundraisers. How can consumer advocates balance the scales?

> Keep Reading
Blog Post | Consumer Protection

Congressional testimony underscores how predatory auto loans are driving Americans into debt

In most of the country, owning a car is all but required. And we're paying for it—to the tune of $1.2 trillion. This is putting the financial well-being of millions of Americans at risk, and U.S. PIRG and our national network are calling for change.

> Keep Reading
Blog Post | Public Health, Consumer Protection

How safe is our food? Not safe enough, says PIRG Consumer Watchdog team, and it's trending in the wrong direction

Unsafe food recalls in the U.S. are trending the wrong way. From 2013 to 2017, they rose 10 percent overall, and a whopping 83 percent for the most hazardous meat and poultry recalls.

> Keep Reading
Blog Post | Consumer Protection

1 Year After Equifax Data Breach, Here's Everything You Need To Know

One year after announcing the biggest data breach in history, Equifax still hasn’t been held accountable or provided the information and tools consumers need to protect themselves. Since Equifax won’t help protect consumers, U.S. PIRG is stepping in.

> Keep Reading
Blog Post

Half the country faces fire and wind, the other half wind, rain and flood. Despite nay-saying from some members of Congress, the Biden administration's financial regulators continue to make the global climate change crisis a financial regulatory priority. 

Cover graphic by Ron Mader via Flickr, some rights reserved.

News Release | U.S. PIRG

Democracy Forward, the attorneys for U.S. PIRG, the National Association of Consumer Advocates and Professor Kathleen Engel, filed a motion for summary judgement Friday in U.S. Court in our lawsuit against the Trump-era CFPB's so-called Taskforce on Federal Consumer Financial Law.

News Release | U.S. PIRG

We're supporting the FTC's re-filing of an antitrust complaint against Facebook.

Blog Post

We're supporting regulatory changes proposed by the Federal Reserve to clarify that certain debit card routing practices by banks are "inconsistent" with the 2010 Durbin amendment's requirement that merchants be given at least two routing choices unaffiliated with the Visa or Mastercard payment networks. Choices are pro-competition and pro-innovation and would lower costs to merchants and, ultimately, prices to consumers.  And isn't "inconsistent" perhaps another way to say "against the law?"

Cover graphic by frankieleon via Flickr, some rights reserved

Consumer Protection

The FCC is starting to fight back against robocalls

Research found that, despite the FCC's recent action, phone companies aren't doing enough to block spoofed calls and scam calls, despite a new law.

 

Consumer Protection

PIRG's consumer watchdogs get to work in wake of T-Mobile data breach

Cell phone carrier T-Mobile has announced that nearly 55 million Americans were affected by a hack of its records, which in some cases compromised Social Security numbers and driver’s license numbers. In response, PIRG published a tip guide for how those affected can protect themselves against identity theft or "phishing" scams.

 

Consumer Protection

Senate reintroduces the Veterans and Consumers Fair Credit Act

High-cost loans are marketed as easy paths to earning extra cash — but in reality, they’re long-term debt traps that often carry triple-digit interest rates. The Veterans and Consumers Fair Credit Act would cap interest rates on loans at 36 percent and help protect consumers, especially veterans, who are targeted by predatory lenders.

 

Consumer Protection

Is that really the IRS? Robocall protections take aim at spoofed numbers

Thanks to new FCC rules, most phone providers are now required to arm their customers with Caller ID verification to confirm whether calls on their network are actually coming from the number on display. 

 
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DEFEND THE CFPB

Tell your representative to oppose the “Financial CHOICE Act,” which would gut Wall Street reforms and destroy the Consumer Financial Protection Bureau as we know it.

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