Consumer Protection Updates

Report | U.S. PIRG | Financial Reform

Analysis: CFPB Complaints Surge During Pandemic, Led By Credit Report Complaints

For the fifth consecutive month, consumer complaints to the CFPB set a new monthly complaint volume record in July, according to an analysis by U.S. PIRG and the Frontier Group. This snapshot focuses on spikes in complaints about credit reporting. While credit reporting complaints have always been among the leading complaint categories, during the pandemic the total number of credit reporting complaints has surged by 86 percent. As a percentage of overall complaints, they accounted for 65 percent in July, compared to 54 percent in February.

News Release | U.S. PIRG | Financial Reform

Led by massive surge in credit reporting grievances, CFPB complaints set another record in July

For the fifth consecutive month, in July, a record number of consumers filed complaints with the Consumer Financial Protection Bureau (CFPB), according to an analysis by U.S. PIRG and the Frontier Group. Complaints since the national onset of the COVID-19 pandemic (March-July 2020) are up 50 percent over the same five-month period in 2019.

News Release | U.S. PIRG | COVID-19

Hand sanitizers pose ongoing threat to consumer health

Consumers using hand sanitizer to kill the coronavirus may be unwittingly putting toxic substances on their skin. In the weeks since first discovering the problem, the U.S. Food & Drug Administration (FDA) has found nearly three dozen brands of potentially tainted sanitizer.

U.S. House passes major credit reporting reform

By | Ed Mierzwinski
Senior Director, Federal Consumer Program

On Monday, the U.S. House approved H.R. 5332, the Protecting Your Credit Score Act of 2020 (Gottheimer-NJ). U.S. PIRG joined other leading advocates of credit reporting reform in a support letter to the House last week. The bill takes a number of steps to make it easier to fix credit reporting errors.

News Release | U.S. PIRG Education Fund | Health Care

Weds. panel discussion: Two major reasons consumers don’t get a fair price or effective prescription drugs

U.S. PIRG Education Fund is co-sponsoring a free Zoom panel in which panelists will discuss two ways consumers and patients are harmed by drug industry price manipulation and lack of competitive restraints: step therapy and rebate walls.

Webinar Wednesday: Why consumers don't often get a fair price or effective prescription drug

By | Ed Mierzwinski
Senior Director, Federal Consumer Program

U.S. PIRG Education Fund is co-sponsoring a free zoom webinar Wednesday, June 24, at noon ET on two ways consumers and patients are harmed by drug industry price manipulation and lack of competitive restraints. Consumers often don't get a fair price and don't always get an effective drug. Read further to register for the free "Rebate Walls and Step Therapy" event featuring leading experts.

News Release | U.S. PIRG | Consumer Protection

Chemical industry lobbyist shouldn't be in charge of children's safety

The U.S. Senate Commerce Committee will hold a confirmation hearing Tuesday on the president’s nomination of Nancy Beck to head the U.S. Consumer Product Safety Commission (CPSC). If confirmed, Beck would have a 7-year term, although a new president could select a different chair. U.S. PIRG and its state affiliates formally oppose the nomination.

CFPB complaint volume sets another record in May

By | Ed Mierzwinski
Senior Director, Federal Consumer Program

As of today, consumer complaints to the CFPB set a third straight monthly record in May, with 35,093 complaints reported. Complaints about credit reporting lead by far, followed by debt collection, credit card and mortgage complaints. Job and income losses during the pandemic are hitting families hard.

I’m reading the CFPB’s mail about the pandemic’s effect on family finances

By | Ed Mierzwinski
Senior Director, Federal Consumer Program

I’ve been reading the CFPB’s mail. It’s okay, you can too. It’s public. Not surprisingly, the latest CFPB consumer complaints paint a grim picture of the pandemic’s effect on family finances. I ask: Why isn’t the CFPB doing more to help struggling consumers?

Mortgage servicers failed Americans during the last recession. And if early data from the Consumer Financial Protection Bureau is any indication, history may well be on its way to repeating.

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