Reports

Report | U.S. PIRG | Financial Reform

Analysis: CFPB Complaints Surge During Pandemic, Led By Credit Report Complaints

For the fifth consecutive month, consumer complaints to the CFPB set a new monthly complaint volume record in July, according to an analysis by U.S. PIRG and the Frontier Group. This snapshot focuses on spikes in complaints about credit reporting. While credit reporting complaints have always been among the leading complaint categories, during the pandemic the total number of credit reporting complaints has surged by 86 percent. As a percentage of overall complaints, they accounted for 65 percent in July, compared to 54 percent in February.

Report | U.S. PIRG Education Fund | Consumer Protection

Consumer Complaints Break Records

On the 10th anniversary of the Consumer Financial Protection Bureau’s (CFPB) establishment as a centerpiece of the 2010 Dodd-Frank Wall Street Reform and Consumer Protection Act (the law passed on 21 July 2010 and the Bureau opened its doors one year later), we look at the latest results from the CFPB’s public Consumer Complaint Database. This snapshot finds that, as the COVID-19 pandemic wreaks havoc on the financial situations of millions of Americans, consumer complaints to the CFPB have spiked to record levels. The CFPB must take powerful action to protect consumers in the financial marketplace.

Report | U.S. PIRG Education Fund

Hospital Repair Restrictions

Our report on how manufacturers restrict repair for devices in hospitals, and how that impacts patient care. The report includes a survey of 222 medical device repair professionals, which highlights how widespread these issues are in hospitals, even during the pandemic. 

Report | U.S. PIRG Education Fund | Higher Ed

Fixing the Broken Textbook Market, Second Edition

The U.S. PIRG Education Fund and the Student PIRGs asked students how the high cost of college course materials affects them. 

Report | U.S. PIRG Education Fund | Financial Reform

Putting Consumers First

U.S. PIRG Education Fund, the Student Borrower Protection Center and Consumer Action have released a report recommending that  CFPB should use the full extent of its authority to take immediate action to strengthen its consumer complaint tool, hold companies accountable for providing complete and timely responses to consumers, and leverage consumer complaints related to the pandemic to support oversight and regulatory action to protect consumers.

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