Blog Posts By:

Lucy Baker,
Consumer Defense, Associate

In October, US PIRG and Frontier Group released a report on how the pandemic has affected auto leasing and lending. We found that, like in a lot of industries, the pandemic has exacerbated already serious issues and has brought them to the forefront of our attention.

In the movie “Cool Hand Luke” (1967), Paul Newman’s character gets put into solitary confinement on a prison farm in a tiny room called “the box”. You can’t lie down, or sit down in this box, it is that small. It is hot, very hot. It is no wonder, then, that car dealers have nicknamed the room where consumers meet with the finance director (who is called “the closer”) to sign final car purchase paperwork “The Box.” We write about in our new report on how CFPB Auto Loan Complaints are rising during the pandemic.